Manager Training Delivery

Company

Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

This role is responsible for executing on the strategy for the Training Delivery department at Alaska Airlines (AS) and Horizon Air (QX). As a people leader, the Manager Training Delivery leads and establishes priorities for the team to deliver high-quality training products through cutting edge learning via classroom instruction and webinars and incorporating a variety of presentation methods and applications into training delivery model. 

Key Duties

• Lead the team of Training Delivery Specialists and establish priorities to provide world-class training through the development and facilitation of multiple training programs.
• Coach, mentor, and delegate duties to Training Delivery Specialists.
• Make decisions related to the appropriate prioritization of multiple training classes and projects and make adjustments as necessary. 
• Provide input in the strategy for determining effective training methods for new and current material and researching appropriate tools and technology for high quality training products.
• Collaborate with Training Development, frontline trainers, and end-users groups to support the training curriculum and drive achievement of division training goals.
• Negotiate, explore, and deploy new ideas for improved workflow and automation enhancements.
• Responsible for maintaining training records to ensure compliance.
• Responsible for monitoring the reporting budget for the Training Delivery department.
• Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management
• Shape the team through action, presence, and reinforcement of behaviors. 

Job-Specific Experience, Education & Skills

Required 

• 5 years of progressive work experience in classroom facilitation, airport operations, or related field.
• 2 years of leadership experience.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Knowledge of appropriate use of technology for learning purposes.
• Flexibility and adaptability to work at both strategic and tactical levels and with detailed information.  
• Superior critical thinking skills to problem-solve and resolve complex issues.
• Familiar with web-based media and eLearning.
• Strong verbal, written, interpersonal, and influential communication skills, attentive to details and the ability to establish rapport. 
• Proven ability to manage multiple projects and priorities, delivering on time and within budget.
• Ability to manage changing priorities, meet deadlines, and adapt to a changing business environment.
• A self-starter who takes initiative in finding solutions to difficult and unique problems/opportunities.
• Demonstrated track record of effectively leading/working with cross-functional teams, driving meaningful changes, and developing and mentoring others.
• Advanced proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Ability and willingness to travel a minimum of 20% per year.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S. 

Preferred 

• Broad knowledge of continuous process improvement and project management concepts coupled with detailed knowledge of change management. 
• Experience managing a large and complex budget. 
• Experience speaking/presenting to large audiences. 

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate

Salary Range

$117,850 - $176,800 / year

Bonus

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

 

Note: We don’t typically hire at the top of the range.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

 

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off 

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Regulatory Information

Equal Employment Opportunity Policy Statement  

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

 

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

 

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

 

To implement this policy, we will: 

 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

 

Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. 

Apply by 7:00 PM Pacific Time on

8/30/2025

FLSA Status

Exempt

Employment Type

Full-Time

Regular/Temporary

Regular

Requisition Type

Management

Location

Seattle - Gold Coast Center (GCC)

A:

Y - T1

L:

#LI-B