Licensing and Credentialing Specialist

About Synapticure

As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.

The Role

Synapticure is seeking a detail-oriented and proactive Licensing and Credentialing Specialist to support our growing network of clinical providers. In this full-time, remote position, you’ll be responsible for managing all aspects of payor enrollment, state licensure, and credentialing. Your work will ensure that our clinicians are licensed and enrolled across states and payors in a timely and compliant manner—allowing them to deliver care to patients without delay.

This role will serve as a key point of contact between providers, payors, and state licensing boards, and is critical to our ability to scale and deliver uninterrupted care nationwide. You’ll work closely with HR, compliance, and clinical operations to support onboarding and ongoing credentialing, keeping our provider network in good standing and fully operational.

• Prepare, submit, and track payor enrollment applications for commercial and government payors (e.g., Medicare, Medicaid, BCBS, UHC)
• Maintain current enrollment statuses and ensure timely revalidations, demographic updates, and re-credentialing
• Monitor enrollment cycles and deadlines and proactively submit required documentation
• Resolve issues and delays with payor enrollment through direct communication with insurance companies
• Manage the end-to-end process for state medical license applications and renewals across multiple states
• Track licensure expiration dates and initiate renewal processes to prevent lapses
• Fulfill all state board requirements, including CME documentation, fees, background checks, and fingerprinting
• Maintain accurate records in internal databases and platforms such as CAQH, PECOS, and NPPES
• Ensure complete provider files including CVs, licenses, DEA, malpractice certificates, and other required documentation
• Regularly audit records to ensure compliance with internal standards and external regulations
• Communicate clearly and professionally with providers about outstanding requirements, deadlines, and next steps
• Collaborate with HR, clinical operations, and compliance teams to ensure a smooth provider onboarding experience

• 2+ years of experience in provider credentialing, payor enrollment, or multi-state medical licensing
• Familiarity with tools and platforms such as CAQH, PECOS, NPPES, and related credentialing systems
• Knowledge of credentialing standards from NCQA, URAC, or The Joint Commission
• Understanding of healthcare compliance, regulatory standards, and state licensing requirements
• Highly organized with the ability to manage multiple deadlines simultaneously
• Excellent attention to detail and follow-through
• Strong written and verbal communication skills
• Proficiency in Google Workspace and digital communication platforms

• Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do.
• Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families, and personal experiences, we recognize the seriousness of our patients’ circumstances and meet that challenge every day with empathy, compassion, kindness, joy, and most importantly – with hope.
• Seek to understand, and stay curious. We start by listening to one another, our partners, our patients, and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.
• Embrace the opportunity. We are energized by the importance of our mission and bias toward action.