Strategic Partner Engagement Manager (Anticipated)
Skills
- Proven negotiation and agreement orchestration in public-sector or regulated environments
- Experience designing and delivering onboarding and training programs
- Community-building and moderation (forums, Slack/Teams, user groups)
- Ability to define and report success metrics and use data to drive improvements
- Strong facilitation, remote communication, and relationship-building skills
- Comfort working in self-managed, cross-functional agile teams
- Experience leveraging AI tools to support partner success and improve outcomes
Responsibilities
- Negotiate, formalize, and manage partnership agreements capturing legal, security, and financial requirements
- Translate agency workflows into platform configurations and publish role-based onboarding playbooks
- Design and deliver live, virtual, and on-demand training and micro-learning materials
- Stand up and moderate a multi-agency partner community (Slack/Teams, virtual meetups, Q&A forum)
- Collect community sentiment and feature ideas and package insights for product and leadership
- Establish partner-health dashboards and track adoption KPIs (time-to-first-award, NPS, ticket MTTR)
- Run triage and escalation processes to resolve onboarding blockers and cross-functional issues
- Facilitate partner co-design onboarding subgroup and publish quarterly retrospectives
- Contribute to hiring, outreach, and communities of practice as needed
Education
- Bachelor's degree in a related field or equivalent professional experience
- Advanced degree preferred but not required
Benefits
- Employee Stock Ownership Plan (ESOP)
- 401(k) matching
- Medical, dental, and vision insurance
- Employer-paid short- and long-term disability and life insurance
- Generous paid time off, federal and floating holidays
- Paid parental leave
- Self-managed professional development and wellness budgets
- Flexible, self-managed remote work environment
Average salary estimate
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