Key Account Manager (Bilingual German)

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Primary Responsibilities:

• Serve as the key liaison between Client, supplier and the internal SGS global support team.
• Responsible for building relationship within the different client departments and supplier base.
• Identify and generate business development opportunities in coordination with GKAM
• Develop a deep understanding of client requirements, needs and business objectives.
• Generate, cultivate, and close leads and opportunities to support account sales strategies and goals developed with GKAM
• Responsible for building effective and professional relationships and close cooperation with key internal customer support teams including Client Services, Global, Technical and Operational teams
• Work effectively with GKAM and operations to deliver client expectations effectively and efficiently to grow account share according to strategic account management plan
• Assist in development and maintenance of SGS Client Sharepoint site and all the program documentation: Work Instructions, SOP’s, Protocols, Program Manuals, Submission Request Form, etc.
• Prepare required monthly/quarterly client reports such as business summary reports, defect analysis reports, and any other required reports
• Assist in development of client presentations
• Analyze client data to identify trends and provide actionable insights.
• Gather SGS updates by SBU in preparation for client meetings
• Together with GKAM develop and implement strategic account plans to achieve budget goals.
• Prepare and release monthly vendor newsletters on SGS and client updates
• Maintain client vendor list by SBU, product category and country, and collaborate with global frontlines team to expand global market share
• Facilitate the coordination of workshops, seminars, and training sessions provided by SGS, for client and/or suppliers, ensuring effective collaboration with client teams and suppliers as needed.
• Communicate, align, and monitor client requirements and expectations with local and global laboratories, as well as global coordinators
• Maintain client systems with status of testing and follow up with global labs for missing or incorrect data
• Handle and resolve client complaints in a timely and professional manner
• Must stay informed with industry news and SGS goals and initiatives, to effectively communicate with client and offer strategic solutions for their business needs.
• Monitor DSO and follow up with client/vendors for outstanding payments
• Partner with SGS GKAM to support the Client account globally as needed
• Other duties assigned as necessary in response to business needs

Skills and Qualifications:

• Fluent in German (Required)
• Highly motivated, dependable, and detail oriented
• Hands-on, open minded, proactive team player
• Strong communication, organizational and follow up skills
• Demonstrate Creative and Strategic thinking skills to develop innovative solutions to solve customer requirements and Expectations
• MUST be Customer focused
• Demonstrate high integrity and excellent work ethics
• Willing and able to interact with Client on a regular basis including face-to-face and phone conversations
• Self-managed and responsible to project and time management.
• Ability to work well independently and adapt in a dynamic environment
• Ability to multitask, detail oriented with a keen sense of urgency
• Ability to complete projects and assignments on a timely basis
• Proven problem-solving abilities
• Computer literacy (creating, filing, saving/uploading, searching, backup, etc.)
• Willing and able to work in a global network operating in various time zones
• Proficient Microsoft Office skills (Word, Excel, Power Point, and Outlook).

Benefits

• Competitive salary.
• Comprehensive health, dental, and vision insurance for full time employees.
• Retirement savings plan.
• Continuous professional development and training opportunities.
• A dynamic, collaborative work environment.
• Access to cutting-edge cryptographic technology and tools.

Physical Demands of the Job

• Stand: Occasionally
• Move or traverse: Frequently
• Sit: Constantly
• Use hands: Constantly
• Reach with hands and arms: Occasionally
• Climb or balance: Occasionally
• Stoop, kneel, crouch or crawl: Occasionally
• Talk/hear: Constantly
• Taste/Smell: Occasionally
• Lift/carry/push or pull: Occasionally 30 lbs

Additional information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback.  Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.