Sr Product Manager
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.
ABOUT THE ROLE
We’re looking for a Senior Product Manager to drive the definition and development of automation and workflow optimization features within Swoop's roadside assistance platform. Your job will be to work with engineering, operations, sales, and design to develop features that enable the efficient delivery of exceptional service to millions of stranded motorists per year. You’ll have a tremendous impact on the product and be able to see your work get to market quickly. We’re looking for a passionate, strategic thinker who can understand the big picture, but also cares about the details.
RESPONSIBILITIES:
- Manage product definition and development of capabilities that enable the automation and optimization of critical workflows in the Roadside Assistance process
- Partner with multiple stakeholders, including operations, data science, client services, and engineering to understand the needs of our customers and operations specialists
- Ask “why” incessantly in order to identify root problems and opportunities that can be solved with platform innovation
- Intimately understand the needs and challenges of engineering, factoring technical efficiency and scalability into product requirements
- Drive multiple releases per week from conception to completion with a cross-functional team of designers, developers, QA, and data scientists
- Own and measure core success metrics of the product and the business
- Continuously prioritize and manage the backlog and upcoming sprints
- Communicate regularly with key internal and external constituents
SKILLS AND EXPERIENCE:
- 5+ years full-time product management experience
- Have shipped something that people use regularly
- Strong UX and workflow design skills
- User-centric product philosophy and methodology
- Can develop deep empathy for a variety of customer types
- Analytical ability to unpack complex problems, synthesize data, and identify root issues
- Can manage multiple projects simultaneously, handle a fast-paced startup environment, meet deadlines, and manage changing priorities
- Excellent communication and collaboration skills
- Fluent in agile development methodologies and tools (e.g JIRA)
- Comfortable with AI tools for personal productivity as well as product applications
Hiring In:
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United States: AZ, CA, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA; Canada: Province of Ontario
The anticipated closing date to submit applications for this role is August 28th 2025.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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