Principal, Market & Field Operations

About the team

Market Operations sits at the center of Zillow’s effort to deliver the Integrated Transaction, enabling customers to find their home, their agent, their financing, and their closing services all within Zillow’s ecosystem.
Market Operations ensures this connected experience is supported by equally connected operations. We translate strategic goals into scalable systems and field execution, bridging the gap between planning and performance. Market Ops designs the frameworks, tools, and operating rhythms that allow Zillow’s teams to work in concert toward growth, accountability, and an exceptional customer experience.
We partner closely with Sales, Product Operations, Enablement, and other cross-functional teams to make sure the field is equipped to deliver on the promise of a seamless, integrated real estate journey.

About the role

As Principal, Market & Field Operations, you will own the strategic foundation for how Market Ops delivers against Zillow’s market share and adoption goals. You’ll lead the bottom-up planning process that translates business targets into actionable market-level plans, and build the framework we use to understand where we play, how we win, and what needs to change to hit our goals.

This role requires a blend of analytical rigor, operational intuition, and structured problem solving. You’ll build models and frameworks that assess market opportunity, test assumptions against field realities, shape how we prioritize and focus resources, and identify key levers—partner mix, coverage, execution constraints—that influence our performance. You’ll combine structured analysis with pragmatic operations work to help teams execute smarter and faster. You’ll work closely with cross-functional partners to align on plans, and with field teams to make those plans real.

This is a high-impact role for someone who’s worked  in strategy or consulting, but is now looking to get closer to execution, while still operating at altitude. This role blends strategic thinking with hands-on execution, and is ideal for someone who wants to bridge analytics, planning, and day-to-day operational impact.

What You’ll Do

Develop the Strategic Framework for Market Growth

• Create the structure for how we evaluate opportunity, coverage, and performance by market

• Define what “good” looks like for agent and partner penetration, and identify what drives variation across geos

• Deliver market-level insights that help Sales, Finance, and leadership prioritize investments
   

Build and Validate the Path to Plan

• Lead the bottoms-up build of how Market Ops delivers business targets across markets, partners, and segments

• Pressure-test top-down goals with real market dynamics and funnel performance

• Identify where plans are tracking, where they’re at risk, and what actions are needed to close gaps

Identify and Execute Against Growth Levers

• Analyze structural and operational constraints(e.g., partner mix, field coverage, agent engagement, local nuances, etc.),and recommend clear actions

• Partner with regional leaders and cross-functional teams to align on targets, resources, and next steps

• Turn insight into action through field coordination and leadership alignment

Support Broader Operational Excellence

• Partner with cross-functional leads on core operational processes, as well as business, reporting, and performance tracking rhythms

• Drive process improvements that increase visibility, speed, and coordination between cross-functional operations and field teams

• Contribute to special projects and pilot initiatives that enhance operational effectiveness 

• Help stand up new tools or workflows that simplify planning, tracking, and execution

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $153,600.00 - $245,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $145,900.00 - $233,100.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 6–9+ years of experience in strategy, growth planning, or business operations, ideally combining structured analysis with field or execution exposure

• At least 2 years at a top-tier management consulting firm, plus operating experience in a startup or fast-paced org

• Proven ability to turn data and insights into scalable frameworks and clear action plans. 

• Strong modeling skills comfortable building market sizing tools, forecast models, and performance diagnostics

• Highly analytical and business-minded, with the ability to translate complex drivers into clear recommendations

• Field-aware—curious about what’s happening on the ground and skilled at surfacing the “so what”

• Effective communicator who can work across Sales, Finance, Product, and leadership

• Advanced Excel/Sheets and proficiency with AI tools like ChatGPT and Replit required. SQL and BI tools (Looker, Tableau, Databricks) a plus

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.