Sales Engineer

IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure, please email [email protected] with questions.

About Zello

Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month. 

At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.

And this is where you come in.

As a Solutions Engineer at Zello, you will be expected to utilize your extensive functional and technical knowledge to work closely with our sales team and ensure productive customer interactions and ultimately sales. By doing so, you will help Zello convert prospects into customers. You'll engage directly with top leaders in enterprise companies, presenting and demonstrating Zello’s capabilities. Zello offers a hybrid work schedule, will require travel, and the chance to contribute to a well-established Series A company with a highly collaborative team culture.

Responsibilities

1. Technical Pre-Sales Support

• The SE partners closely with Account Executives (AEs) to win new business by:

  • Running discovery sessions to uncover customer pain points and technical requirements.

  • Delivering tailored demos, proofs of concept (POCs), and solution architectures.

  • Acting as the product expert who can map features to customer needs..

2. Solution Design & Value Translation

• Beyond showing "what the product does," SEs translate capabilities into business value:

  • Designing integrations, workflows, and configurations that align with customer systems.

  • Articulating ROI, security compliance, and scalability benefits in technical terms that resonate with IT stakeholders.

  • Collaborating with product/engineering when customization or roadmap discussions are required.

3. Cross-Functional Bridge Between Field and Product

• The feedback loop from sales to product is critical and the SE will be responsible for:

  • Collecting and prioritizing customer feedback to inform the product roadmap.

  • Advising marketing on competitive positioning and messaging based on field learnings.

  • Training new sales hires and sometimes enabling channel/partner sales teams.

Requirements and Skills

• Highly motivated, detail-oriented individual with a background in sales and technology who thrives in customer-facing roles and provides effective presentations and solutions.

• Excellent communication and presentation skills, with the ability to design, build, and deliver engaging presentations that convey complex technical concepts to non-technical audiences.

• Experience with pre-sales technical troubleshooting with technologies such as SSO, APIs, SDKs, user provisioning, MDMs, and radio gateways, as well as experience with hardware.

• Ability to travel as sales opportunities require it. Could be up to 50%. Sometimes more, and sometimes less.

• Bachelor's degree in Computer Science, Engineering, or related field.

• 2+ years of experience with enterprise-level software solutions.

• Fluency in additional languages is a plus.

We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, flexible schedules and time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us!

Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All Zello personnel are required to comply with defined security, privacy, and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.

#LI-Hybrid