Director of Ticketing
Online applications must be received before 11:59pm on:
August 20, 2025If a date is not listed above, review the Applicant Instructions below for more details.
Available Title(s):
107Q-YN_CS_NPS - Program Support Supervisor 2Business Title:
Director of TicketingEmployee Type:
ClassifiedPosition Details:
The Opportunity:
As the Director of Ticketing in Intercollegiate Athletics, you will be responsible for the overall management, coordination, and execution of all ticketing functions related to men’s basketball and other assigned sports and events. This includes strategic planning, sales operations, game-day ticketing operations, and customer service. In this role, you will be responsible for ensuring efficient and compliant use of ticket systems, maximizing revenue opportunities, and delivering a high-quality fan experience. You will report directly to the Assistant AD, Ticketing, and will help lead the day-to-day activities of the Ticket Office.
Additional Information:
This is a full-time (100% FTE), permanent position. This position is overtime-eligible.
Monthly Salary: $4,027 to $5,398 | Range 45 | Steps A - M. Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. Step M is typically a longevity step.
In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.
Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation.
Required Qualifications
High school graduation or equivalent AND three (3) years of applicable experience in the program specialty; OR equivalent education/experience.
Program specialty is three (3) years of experience coordinating ticket sales for events or comparable business operation.
Ability to work a flexible schedule is required as this position works various athletic events both during and outside of typical business hours as well as weekends.
Must have, or be able to obtain by time of hire, a valid driver’s license and meet requirements in accordance with SPPM 7.10 and departmental driving standards.
Preferred Qualifications
Bachelor’s degree or higher.
One (1) year of supervisory or managerial experience.
Previous experience working within an intercollegiate or professional Athletic Ticket Office.
Strong computer background with working knowledge of Paciolan or other ticket computer systems, Microsoft Word, Excel, and database management.
Demonstrated experience working in positions that require customer service, leadership, and strong communication skills.
Work experience that demonstrates the ability to provide clear information on an impromptu basis to individuals or diverse groups of people.
Demonstrated work experience that requires strong time management, fiscal accountability and organizational skills.
Possess excellent report writing skills and have the ability to initiate and complete projects with specific deadlines.
Work experience that demonstrates the ability to function professionally in highly stressful situations.
About Intercollegiate Athletics
Area/College: Athletics, Intercollegiate
Department Name: Athletics Ticket Operations
Location: Pullman, WA
Application Instructions: Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.
1) Resume
2) Cover Letter
External candidates, upload all documents in the “Application Document” section of your application.
Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the “Resume/Cover Letter” section of your application.
Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.
Reference contact information will be requested later in the recruitment process through Workday.
Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.
Time Type:
Full timePosition Term:
12 MonthWashington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.
WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.
Notice of Non-Discrimination
In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.
Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both.
More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/
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