Advanced Inside Sales Representative (Core Account Manager for Academic & Medical Sales)

LOCATION:  Hybrid U.S. locations – 8 days a month in the office (see locations on the posting)

OVERVIEW
As an Advanced Inside Sales Representative (Core Account Manager for Academic & Medical Sales), you will manage a book of existing business comprised of accounts $50k and smaller. You will be expected to uncover upsell opportunities, through qualifying customer needs and intent. You bring extensive knowledge and expertise in managing complex sales activities. You will serve as a key resource within the sales team, focusing on executing and problem-solving to improve sales processes and outcomes.

You will be selling evidence based practiced resources including journals, books, and research workflow tools to academic and medical institutions.

We will have two openings.  One is for the Central and Southeast, and the other is for the Western U.S.

RESPONSIBILITIES

• Identify and develop new business opportunities for our core offerings.
• Handle complex outbound sales.
• Process and manage high-impact customer orders.
• Maintain and update detailed and accurate customer records including meeting and e-mail activity.
• Follow up on leads and convert them into sales.
• Record, analyze, and report on detailed sales activities and trends.
• Develop and present comprehensive sales quotes and proposals.
• Manage customer accounts and ensure their satisfaction.
• Collaborate with multiple departments to close deals.
• Implement strategic sales initiatives.
   

QUALIFICATIONS

Education: bachelor’s degree or equivalent experience.

Experience:

• 2+ years experience customer engagement experience.
• Ability to drive growth in assigned accounts.
• Strong value-based, consultative selling strategy..
• Strong prospecting and closing skills.

Other Desired Skills:

• Communication: Strong verbal and written communication skills.
• Customer Service/Account Management: Understanding of principles and practices for effective customer service and large account management.
• Sales Strategy:
• CRM Software: Proficient use of Customer Relationship Management tools.
• Problem-Solving: Capability to understand and resolve complex customer issues.
• Organization: Strong organizational and time-management skills.
• Analytical Skills: Basic analytics for tracking performance and metrics.
• Proactive: Tenacious self-starter who can prospect and close sales.

TRAVEL:  20% for customer meetings

#LI-Hybrid

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.