Regional Account Manager - Digital Sales - Mid Atlantic Region

Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution. Winsupply is a group of over 670 locally-owned companies that operate across a variety of industries, including HVAC, Plumbing, Electrical and more. The purpose of the support services campus is to eliminate obstacles and provide support to help our entrepreneurs succeed. Support service employees assist entrepreneurs in achieving their dreams through finance, accounting, IT, and other back-office operations.

Position Summary 

The Regional Account Manager will work to proactively help local companies as well as their customers in the adoption and use of Winsupply’s eCommerce platform and other digital tools as defined.

Accountabilities/Responsibilities 

• Conduct regular and consistent inside and outside sales calls to assigned local Winsupply companies and their customer accounts
• Visit local Win companies as needed to provide demonstrations or joint sales calls with customers
• Provide regular training opportunities for customers either in person or via WebEx
• Help register customers for online accounts with eCommerce
• Help onboard and sign up equity partners for eCommerce sites
• Utilize CRM to track sales and customer data for specified region
• Increase sales via online channel for existing and new customers
• Work with local companies, customers and or contractors in resolving service issues
• Use strong consultative sales skills, interpersonal skills, attention to detail, and provide follow-up
• Respond to customer inquiries via email, text and/or phone
• Contact Local Companies to discuss benefits of eCommerce
• Help present eCommerce at tradeshows (internal or external)
• Assist users in accessing information on MakePayments platform
• Help local Win companies upload and maintain favorites lists and product data
• Document user feedback of local company website(s) and deliver information to key stakeholders
• Develop long-term relationships with power users to help gain traction of platform
• Other duties as assigned

Competencies for Success

• Deliver superior customer service and experience
• Effective listening, communication and negotiation skills
• Accuracy and attention to detail
• Demonstrated understanding and application of effective selling strategies and techniques
• Demonstrated success meeting sales and service goals and growing sales
• Ability to work independently with some direction
• Superior organizational skills
• Team player who works productively with a wide range of people
• Able to handle difficult customers with diplomacy and tact
• Technical expertise and knowledge of products and materials

Minimum Qualifications

• Bachelors degree in Sales or Business; relevant experience will be considered in lieu of a degree.
• 2-5 years of relevant work experience.
• Knowledge of Microsoft Office Suite.
• Ability to travel approximately 50%.

Preferred Qualifications

• Product/applications experience.
• Wholesale distribution experience.

Physical Demands

The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.

We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.