Senior Customer Success Manager, East - job 1 of 2
Skills
- Proven Enterprise customer advisory and account management experience in SaaS or digital experience environments
- Strong strategic thinking and ability to develop data-driven account plans
- Excellent communication across technical and executive audiences
- Project and stakeholder management to align cross-functional teams
- Comfort with emerging technologies (including AI) and translating technical capabilities into business value
Responsibilities
- Build and maintain trusted relationships across customer organizations from executives to day-to-day users
- Develop and execute account success plans that drive adoption, impact, and measurable business outcomes
- Identify expansion opportunities and translate product capabilities into customer value
- Run executive-level reviews to surface progress, risks, and results
- Coordinate with Sales, Technical Architects, and Services to ensure successful launches and scalable implementations
- Collect and relay customer feedback to inform product and process improvements
Education
- BA/BS degree or equivalent professional experience
Benefits
- Equity (RSUs) in a privately held company
- Comprehensive medical, dental, and vision plans with most premiums covered
- Parental leave (12 weeks for all parents; additional leave for birthing parents)
- Flexible vacation, paid holidays, and sabbatical program
- Mental health resources, therapy, and coaching
- 401(k) with employer match (U.S.) and global retirement support
- Monthly localized stipends for work and wellness
- Annual bonus program (WIN) for eligible full-time employees
Average salary estimate
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