Client Account Manager - job 1 of 2

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Family – Client Account Management

Client Account Managers are the primary contacts for AECOM's relationships with accounts which are strategically important at a regional, business line or global level.  They have responsibility for developing, growing and sustaining our business with their client(s), working across our company to offer solutions that deliver, using all our relevant capabilities and local and global expertise.  Bringing the best of AECOM to the client, on time, every time.

AECOM is seeking an experienced and dedicated Client Account Manager to join our team at New York Metro Transportation group. This role centers on building and nurturing long-term client relationships, understanding client needs, and driving account growth through exceptional service delivery and strategic partnership.

Responsibilities:

• Serve as the primary point of contact between our organization and the Government Clients, fostering a strong and collaborative partnership.
• Develop an in-depth understanding of the Government Clients objectives, initiatives, and challenges to provide tailored solutions and services.
• Manage the successful delivery of projects by coordinating with the Technical Delivery teams to ensure projects are completed on time and within budget.
• Identify opportunities for expanding the scope of services offered to the Department and collaborate with Market Sector Leads to develop proposals.
• Represent the organization and maintain relationships with key clients, regulatory bodies, municipalities, and agencies in New Jersey.
• Lead efforts in client retention, satisfaction, and long-term engagement.
• Collaborate across disciplines and business lines to deliver integrated solutions that support client goals.
• Mentor and support team development resulting in retention and internal promotion

Minimum Requirements:

• BA/BS in Civil Engineering, Architecture, Urban Planning, or related field.
• 12 years of relevant experience or demonstrated equivalency of experience and/or education, including 4 years in a leadership role.
• Proven experience in Client Account Management for large-scale transportation projects.
• Well-established network of contacts within New Jersey state and local government agencies and public sector entities.
• Demonstrated ability to manage through influence in a matrixed or team-based environment.

Preferred Requirements:

• Experience in organizational development, client service management, program management, design, construction management, and/or business development for transportation projects.
• Experience interfacing with state and local jurisdictions, especially NY/NJ infrastructure projects.
• Recognized leader in developing and nurturing relationships with key clients.
• A team-oriented individual that can work with operations, project and marketing staff of all levels.
• Ability to collaborate across disciplines and business lines for integrated delivery and growth.
• Travel may be required for this position.

• Relocation is not avaiable for this role.
• Sponosrship is not avaiable now or inthe future. 

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.