Director, Partner Management
Skills
- Proven experience onboarding and enabling System Integrators in SaaS or telecom environments
- Deep understanding of telecom SaaS platforms (OSS/BSS, billing, provisioning, CPaaS)
- Strong program and stakeholder management across cross-functional teams
- Experience supporting partner-led implementations for complex enterprise or carrier customers
- Ability to influence without authority and act as a trusted advisor to partners and internal stakeholders
Responsibilities
- Define and execute global SI partner strategy aligned with growth and GTM objectives
- Identify, recruit, segment, and onboard system integrator partners with telecom domain expertise
- Design and run partner onboarding, certification, and enablement programs (consultants, architects, PMs)
- Create enablement materials, playbooks, implementation frameworks, and delivery governance models
- Serve as primary partner liaison during active implementations and provide escalation support
- Partner with Product, Engineering, Sales, Professional Services, and Customer Success to align delivery and roadmap priorities
- Track partner performance, certification status, utilization, and customer outcomes; implement remediation and scaling plans
- Define partner tiers, engagement models, KPIs and quality standards for partner-led projects
Education
- Bachelor’s degree in Business, Engineering, Computer Science or related field preferred
- Relevant professional certifications or training in program/partner management preferred
- Equivalent combination of experience and industry knowledge will be considered
Benefits
- Remote-first, flexible work arrangements
- Competitive base compensation with total rewards and benefits
- Health and dental benefits (where applicable by location)
- Paid time off and support for work-life balance
- Inclusive culture with focus on diversity, equity and accommodation
- Professional development and career growth opportunities
Average salary estimate
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