Analyst, SMB Program Delivery - North America Social Impact & Sustainability

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Why is this important to Visa?

Visa understands that operating a successful company includes driving business growth, delivering strong shareholder returns and expanding digital commerce in support of local economies.

The Social Impact & Sustainability (SIS) team executes on this belief every day, connecting our shared communities within and outside of Visa. We strive to place Visa at the forefront to power the future of commerce for everyone through inclusive financial products, innovative and impactful solutions, and responsible corporate leadership. Our team works to leverage Visa’s assets, business model and global scale to drive business growth and economic growth, with a focus on communities where we do business. We aim to achieve this by building purpose-driven partnerships and delivering programs that have societal and business benefit, with a particular emphasis on supporting the financial success of small and micro businesses (SMBs).

What an Analyst, SMB Program Delivery, North America Social Impact & Sustainability does at Visa?

The Analyst, SMB Program Delivery will play a critical part in ensuring the successful execution and delivery of small business programs and events. The role will work closely with internal teams and external partners to coordinate deliverables, track progress, and ensure timelines are met. This position is ideal for someone who thrives in a fast-paced environment, can juggle multiple priorities, and is eager to learn and grow in a client-facing role.

Key Responsibilities:

• Support the end-to-end delivery of small business programs, services, and event activations.
• Manage project timelines, task lists, and deliverables to ensure on-time execution.
• Serve as a point of contact for internal teams to coordinate SMB programs and events.
• Assist in preparing event materials, presentations, and status reports
• Coordinate event logistics, including scheduling, vendor communication, and on-site support.
• T rack and update project progress in internal systems and tools.
• Identify and escalate potential risks or issues to delivery leads.
• Provide post-delivery support, including gathering client feedback and supporting reporting needs.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.  ​

Basic Qualifications:

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Bachelor’s degree in Business, Marketing, Communications, or related field preferred (or equivalent combination of education and experience).
• At least 2 years of experience in a client services, operations, project coordination, or event support role (internships and co-op experience accepted).
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with project management tools is a plus.
• Comfortable working in a fast-paced, deadline-driven environment with shifting priorities.
• Positive, proactive attitude with a willingness to learn and take initiative.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 93,200.00 to 131,850.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.