Talent Experience & Workplace Manager - job 1 of 2

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.

We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

About the Role

At Valon, we believe the details matter—whether it’s the taste of the snacks in the kitchen, the flow of an interview day, or the precision of an offer letter. We are seeking a hybrid Talent Experience & Workplace Manager to own the on-the-ground employee and candidate experience in our New York City office. This is a unique opportunity to shape both how our people work day-to-day and how future teammates first encounter Valon.

You’ll be the heartbeat of our office: keeping operations seamless, creating delightful moments, and supporting the recruiting engine that fuels our growth. The right person is proactive, resourceful, and thrives on making things work better—for candidates, for employees, and for the company.

What You’ll Do

Office Operations & Environment

• Keep our office running like clockwork: supplies stocked, equipment functional, meeting spaces ready, and the space always looking sharp.

• Partner with vendors (cleaning, food, security, maintenance) to ensure a polished, welcoming environment.

• Manage office budgets, purchasing, and contracts with attention to detail and taste.

Culture & Events

• Plan and execute events that bring the team together—from intimate team lunches to large-scale offsites.

• Build creative, memorable experiences that celebrate milestones and strengthen connection.

• Infuse warmth and personality into the office environment— well-curated snacks, or small surprises that make people smile.

Hospitality & Employee Experience

• Be the first face visitors and candidates meet—welcoming, professional, and approachable.

• Serve as the go-to contact for employees for office needs, space reservations, local tips

• Gather feedback and iterate on ways to improve the workplace experience.

Recruiting Coordination

• Own the scheduling process for interviews—ensuring seamless, candidate-friendly logistics.

• Partner closely with recruiters and hiring managers to provide a high-touch candidate experience.

• Anticipate and remove friction: manage reschedules, prep interviewers, and keep communication clear and professional.

• Track recruiting pipelines, support candidate communications, and help refine processes for speed and quality.

• Act as a trusted partner to hiring managers—flagging bottlenecks, suggesting improvements, and helping Valon raise the bar on talent operations.

About You

• You care deeply about details—whether it’s the ambiance of a workspace, the tone of an email, or the timing of an interview.

• You thrive in a dynamic environment where priorities shift, and you take pride in being a step ahead.

• You have strong organizational skills and can manage multiple projects without dropping the ball.

• You bring warmth, taste, and professionalism to every interaction—whether with an executive, a new hire, or a vendor.

• Experience in office operations, hospitality, recruiting coordination, or a related role is a plus—but attitude, ownership, and precision matter most.
  

Why Join Valon?

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We’ve taken on one of the most complex, high-stakes industries and turned it into our competitive advantage. Today, we service over $110B in loans and are scaling ValonOS to power the future of regulated industries.

At Valon, you’ll be surrounded by curious, driven teammates who believe in solving hard problems with taste and precision. You’ll own visible, impactful work that shapes how employees thrive and how candidates experience Valon from their very first touchpoint.

Schedule & Location

• Onsite

• Some flexibility for occasional evening or weekend events (with notice).

Benefits

• Base Compensation Band: $85,000-$130,000. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills

• Compensation: Competitive salary with a meaningful stake in the company via equity, and 401k plan 

• Health & well-being: We’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits

• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient

• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback

• Play together: Quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!

• Generous time off: Flexible paid time off, sick days, and 11 company holidays 

• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.