Director, Talent Program Management

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Join us as a Director, Talent Program Management on the Talent Delivery & Governance team, where you’ll play a pivotal role in delivering the talent strategies that move our mission forward. You will lead the strategic direction and execution of enterprise-wide talent programs and product portfolios that fuel our people strategy. In this highly visible leadership role, you will bring a product mindset and program rigor to architect and deliver integrated, scalable talent solutions across the employee lifecycle.

Your work will enable a seamless, data-informed experience for employees and managers and will ensure our talent delivery ecosystem is efficient, inclusive and aligned with USAA’s operational, regulatory, and business needs. As a cross-functional leader, you’ll partner with Technology, Risk, Legal and business partners to translate enterprise goals to scalable talent products, roadmaps and measurable outcomes in service of employees and leaders. You’ll also lead a team that shape the standards, systems and strategies behind how talent is governed, delivered and evolved across the enterprise. You will lead with empathy, curiosity and accountability and are energized by complexity, transformation and impact. You invest in building capabilities, not just solutions, and know how to grow people alongside results. This is a unique opportunity to make an enterprise wide impact leading innovative and forward thinking talent programs that support USAA’s mission. If you’re a product-minded thinker with a passion for unlocking people potential at scale, apply now!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX.

Relocation assistance is available for this position.

What you'll do:

• Accountable for the development and integration of multiple business programs, associated work efforts, and discrete work efforts to achieve strategic business goals and operational objectives.

• Manages the overall program and / or discrete work efforts road map which includes multi-million-dollar complex, strategic programs within a portfolio(s).

• Facilitates sequencing, prioritization, and scheduling for programs; manages program scope, schedule, and budget.

• Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management.

• Provides consultation to program executives and senior / functional area management across USAA to plan and execute departmental programs and makes recommendations for process improvements to ensure they are effective.

• Keeps abreast of industry trends and best practices and on developing business strategies, identifying benefits, and defining alternatives across departmental programs and across USAA programs and / or discrete work efforts.

• Builds and manages a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Adheres to governance rigor required for work efforts.

• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years project and / or program management experience, including experience defining a new program and/or managing large scale projects.

• 3 years of direct team lead or management experience.

• Demonstrated experience using Waterfall or Agile methodologies to execute program strategies and deliver complex work efforts.

• Advanced understanding and demonstrated application of risk management policies and procedures.

• Comprehensive knowledge of program management methodology and techniques and program performance evaluation.

• Proficient experience in USAA’s change management methodology or similar industry change management methodology.

• Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets.

What sets you apart:

• You are a strategic product leader with a proven ability to shape and scale enterprise talent solutions that align to both workforce strategy and business priorities.

• You bring deep HR domain expertise with experience driving transformation across talent lifecycle.

• You bring operational and executional discipline, applying Agile principles and change management frameworks to ensure timely, measurable outcomes with a proven ability to leverage user insights and data-driven methodologies to develop and optimize HR products and programs that directly contribute to improved employee engagement, productivity, and retention.

• Experience with HRIS systems (e.g., Workday, SAP SuccessFactors, Oracle HCM Cloud) including process optimization and configuration coordination.

• Proficiency in task tracking, documentation, and cross-functional execution.

• Skilled in workflow design tools (e.g., Jira Workforce Management, Visio).

• Expertise in conducting user research (both qualitative and quantitative) to identify unmet needs and pain points within the employee experience.

• Adept at creating detailed user personas and segmenting employee populations to tailor HR solutions effectively.

• Demonstrated success in managing diverse stakeholder expectations and aligning product roadmaps with business objectives.

Compensation range: The salary range for this position is: $143,320 - $273,930.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at

any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT

Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.