Head of Client Success

About Deck

Deck is building the data infrastructure for the internet. We make scattered, login-protected data instantly accessible through clean APIs and integrations—empowering businesses to act fast and smart, with no friction.

We’re a team of builders from top-tier tech companies who believe one thing: great ideas need great data. If you thrive in early-stage chaos, own your work like a founder, and think in frameworks—not features—Deck might be your next home.

The Role

We’re looking for a Head of Client Success to unify and scale Deck’s client success engine. This role goes beyond managing renewals: it’s about building the entire engagement lifecycle from signed deals to successful kick-off and long-term partnership growth.

This is a leadership role requiring both strategic design and hands-on execution. You’ll work closely with the commercial, product, tech, and operations teams to create the systems that make our clients successful and turn adoption into expansion.

Priorities

• Unify Account Management Function
  Build a coherent AM practice that covers onboarding, engagement, support, and growth across all clients.

• Design Engagement & Support Strategies
  Develop playbooks for client touchpoints from signed deal through kick-off, implementation, and ongoing value delivery.

• Tier Clients for Scaled Impact
  Define and optimize a client tiering system that ensures high-touch service for strategic accounts and efficient scaled solutions for mid- and lower-tier clients.

• Build & Lead a Team
  Recruit, coach, and grow a team capable of supporting all client tiers with consistent excellence.

• Drive Growth Opportunities
  Establish signals and processes to identify upsell and cross-sell opportunities, looping in the commercial team at the right moments.

• Be the Voice of the Client
  Partner with product and operations to surface insights, escalate issues, and influence roadmap priorities based on real client needs.

What Success Looks Like

• A unified AM org delivering seamless onboarding, adoption, and ongoing support.

• Clear client tiering framework in place and actively driving efficiency.

• High retention and satisfaction across all client tiers.

• Predictable upsell pipeline sourced from AM function.

• Scalable playbooks, systems, and reporting to manage client health.

Must-Haves

• 8+ years in Account Management, Customer Success, or related functions, including leadership roles.

• Experience building teams and processes from the ground up.

• Strong operational rigor and ability to scale systems.

• Client-first mindset with executive presence.

Nice-to-Haves

• Background in SaaS, data platforms, or sustainability tech.

• Experience with upsell/expansion motions tied to account management.

• Exposure to utility, energy, or real estate sectors.

Why Join Deck?

• Competitive pay for the right skills

• Proven leadership with a track record of big results

• Significant ownership and autonomy in how you operate

• A team of exceptional peers tackling complex, high-leverage problems

• Momentum: recent fundraise by top-tier investors, massive whitespace, and accelerating traction

Deck isn’t just a product—it’s a mission. We believe that businesses should spend more time thinking and building, and less time wrestling with data plumbing. If that vision excites you, and you’re energized by early-stage speed, ambiguity, and intensity—let’s talk.

Before applying, take a look at our Constitution. If you don't dislike it, there's a good chance you’ll love working here.