Senior Customer Success Manager - AI & SEO

About Evertune:
Evertune is building the first AI discovery platform for modern marketers. As large language models (LLMs) become the go-to source for recommendations – we help brands understand exactly what AI is saying about them, where they stand against competitors, and how to show up more often in AI-powered answers. Our platform turns black-box AI behavior into actionable insights, so marketing teams can make faster, smarter decisions that drive growth.

Founded by leaders who helped scale The Trade Desk into the world’s leading ad tech platform, we bring deep expertise in digital advertising, data, and high-growth environments. Now, we’re pioneering a new category at the intersection of AI, SEO, and brand strategy.

We recently announced our $15M Series A led by Felicis Ventures, with support from Eniac, NextView, Roger Ehrenberg, and leaders from OpenAI, Google, Meta, Uber, and more. This gives us the momentum to move faster and build the first enterprise-grade AI marketing suite.

Backed by top-tier VC investors and trusted by forward-thinking brands,we have the resources to scale – but what really defines us is our culture. We move fast, think boldly, and believe the best ideas win regardless of title. If you're excited about shaping the future of how brands grow in the age of AI, you’ll thrive here.

Your Team:
You’ll be joining a lean, high-performing go-to-market team during a pivotal phase of Evertune’s growth. Our GTM org spans sales, marketing, and customer success — working together to close business, shape strategy, and scale our client base across both brands and agencies. We operate with urgency, clarity, and trust — collaborating closely to drive impact for every partner we work with.

This role will sit at the intersection of customer success, product, and strategy. You’ll work cross-functionally to support a mix of clients, from enterprise brands and agency partners, playing a key role in how we retain and grow accounts. We’re looking for someone who thrives in fast-moving environments, excels at executive communication, and is excited to own revenue outcomes.

As one of the first few senior hires on our CS team, you won’t just support clients — you’ll help define the playbook. You’ll have direct access to leadership, tight alignment with product and engineering, and a front-row seat to how a venture-backed startup builds in one of the fastest-changing spaces in tech.

Your Role:
We’re hiring a Senior AI Customer Success Manager in our NYC office to own and expand relationships with high-value customers and agency partners. This is a strategic, client-facing role focused on onboarding, adoption, renewal, and revenue expansion — with a strong emphasis on building trust, translating insights into action, and identifying new growth opportunities.

You’ll be the face of Evertune for your accounts, helping our clients uncover insights, navigate change, and drive measurable business outcomes. While deep SEO or AI expertise isn’t required on day one, you’ll be expected to quickly ramp up on how brands show up in LLMs — and how Evertune can help them improve visibility in AI-generated results.

This role is ideal for someone who’s owned complex post-sale relationships, understands the nuances of modern marketing teams, and is excited to work closely with product to shape a fast-growing platform.

You must be based in the NYC area and available to work in-office 3x/week at our Flatiron location.

Responsibilities:

• Own the full post-sale customer lifecycle: onboarding, adoption, renewal, and expansion

• Lead high-touch onboarding experiences that drive time-to-value and platform confidence

• Serve as a strategic advisor across client stakeholders — from operators to CMOs

• Identify and execute on upsell and cross-sell opportunities, including product line expansion and multi-team rollouts

• Deliver clear, actionable recommendations based on platform insights, client KPIs, and evolving AI/LLM trends

• Build lasting, trust-based relationships with senior marketing and agency partners

• Collaborate closely with product and engineering to translate customer feedback into roadmap impact

• Help shape our CS motion and team operations as we scale

Requirements:

• 4–8 years in Customer Success, Account Management, or a similar client-facing SaaS role

• Proven success owning onboarding, renewals, and revenue expansion — ideally with a track record of cross-sell or multi-product growth

• Strong familiarity with marketers, agencies, or brands as stakeholders

• Executive presence and strong communication skills — comfortable leading calls, aligning on KPIs, and turning product insights into client action

• Comfortable operating across multiple accounts and workstreams with a bias for ownership

• Familiarity with CS tools and workflows (e.g. HubSpot, Notion, Asana, or Gainsight)

• Based in NYC and available to work in-office 3x/week

Nice-to-Haves

• Experience supporting or selling into holding companies or agency groups

• Background in adtech, martech, SEO tools, or content strategy

• Familiarity with LLMs or AI search trends
  

Culture & Values

At Evertune, we’re building more than just groundbreaking AI products—we're building a culture where innovation, ownership, and empathy thrive. Here’s what we value:

• Collaboration & Kindness: We’re ambitious, but never at the expense of being respectful and inclusive.

• Bias for Action: We move fast, iterate quickly, and prefer learning through doing.

• Customer Obsession: Our product decisions are anchored in real-world customer needs and feedback.

• High Standards: We care deeply about quality—in our code, our design, and our communication.

• Ownership Mindset: Everyone is trusted to lead initiatives, make decisions, and own outcomes.

Compensation & Benefits:
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Evertune AI. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Evertune AI employees. It is our expectation that the majority of candidates who are offered roles at Evertune AI will land well within our salary ranges based on these factors.

The expected annual base salary for this role is between $115,000-$140,000, plus stock options and commission-based incentives tied to customer growth, including renewals and account expansion.

This is an exempt position.

Benefits include top-tier Medical/Dental/Vision Coverage, HSA/FSA, Generous Paid Time Off, commuter benefits.

Evertune does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Evertune. Evertune is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.