Partnerships Manager - job 1 of 2

Who are Heidi?

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.

The Role

EHR and PMS integrations are a core strategic lever for Heidi, driving global revenue, expanding distribution, and improving clinician efficiency. The US market is a priority where these integrations will have immediate impact.

As Partnerships Manager for the US, you’ll lead Heidi’s work with integration and ecosystem partners - helping us scale adoption through strong commercial and technical alignment. You’ll be commercially sharp and technically curious - someone who can speak both business and product fluently. You know how to turn partnerships into pipelines, and integrations into impact.

What you'll do

• Lead Heidi’s integration strategy across North America

• Build and manage strategic partnerships with leading EMR, EHR, and PMS providers to extend Heidi’s reach and impact.

• Prioritise integrations based on market reach, readiness, and customer impact, ensuring effort aligns with commercial value.

• Oversee integration partnerships end-to-end - from technical scoping and onboarding to launch and enablement.

• Activate integrations through co-GTM, referral, and reseller motions that translate into pipeline and adoption.

• Negotiate partnership agreements that balance strategic alignment with clear commercial outcomes.

• Collaborate cross-functionally with Product, Engineering, and Growth to design integrations that are both technically robust and commercially scalable.

• Build feedback loops and performance dashboards to track partner success, revenue contribution, and customer value.

What we look for

• 4+ years of experience in partnerships, channel, or commercial roles - ideally in SaaS, healthtech, or platform ecosystems.

• Proven success delivering growth through integration or ecosystem partnerships.

• A strong grasp of B2B integration models, co-selling, or platform GTM strategies.

• Excellent stakeholder management, negotiation, and relationship-building skills.

• A structured, strategic approach to prioritisation and execution.

• A collaborative mindset - you thrive at the intersection of commercial strategy, product development, and customer success.

What do we believe in?

Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

• Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.

• Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

• Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.

• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

Why you will flourish with us 🚀?

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.