Who We Are ✨

Magical Teams is a premium operations agency that works with small businesses, who are typically:

• Agencies or service providers, community based businesses, nonprofits, or other mission driven organizations

• 1-50 sized teams in the $500k to $5m revenue range

We are strategic and implementation partners who provide custom "team built for you" services that integrate into our clients’ businesses.

We are a small team with big hearts and exceptional work ethics. We've built an impressive team of talent who bring a wealth of expertise across all areas of operations. Our core values are communication, shared ownership, kindness, freedom, and leaning into our optimal zone of discomfort.

Logistics Summary:

• Location: 100% remote, international

• Hours: EST business hours - freelance, part time, or full time options

• Type: 1099 subcontractor

• Position: Operations Generalist - we have multiple levels of roles and offer room for growth:
  Admin: $5-$20/hr
  Coordinator: $25-$35/hr
  Strategist: $40-$60/hr

Seeking you... if you:

• geek out on all things operations that support and grow small businesses

• are masterful at context switching and can juggle multiple clients and projects seamlessly and efficiently

• feel an insatiable desire to excel, learn, persevere, optimize, deliver quality, and get results

• have a high mental acuity and can easily pick up on new situations and environments

• are excited by a people-centric approach to collaborating within a team and a commitment to DEIB

• are resourceful, proactive, and a problem solver - heck, you thrive on it!

Proactive Hiring!

As a service-based agency, it's highly important that we practice what we teach and build a solid team while preparing for future opportunities. Our potential clients often come to us when they need help yesterday and are diverse in what those needs look like. We believe in being proactive so we are ready to jump right in with quality support. We're also actively growing our freelancer list this year for intermittent, project-based work.

Responsibilities and Areas of Need

We are agile, versatile, and adaptive. Our small business clients value the way we can adapt to their ever-changing needs. We ebb and flow with them through the ups and downs and various expertise they may require. However, this can increase or decrease the availability of work for our team members. We prioritize filling core team members' hours and then bring in freelancers for additional capacity/skills.

We use a “pod team” structure to work with clients. Each client is assigned a primary pod that includes a Strategist, Coordinator, and Admin. For more complex projects or larger budgets, we may also add team members to expand capacity or provide subject matter expertise, but we aim to keep the core pod the same long-term for cohesion and quality.

The Admin's primary role is to provide support in the “doing” of day-to-day tasks, routines, and other execution focused support. They will work with their pod to understand, receive support / feedback, and get their assigned tasks completed.

The Coordinator's primary role is to project manage, delegate to admins, and provide quality implementation, build outs, and more ambiguous execution that can't as easily be delegated to an Admin. They can go to their pod Strategist for priorities, strategic guidance, and mentorship.

The Strategist's primary role is to plan priorities and oversee the quality of deliverables and success of the pod team. They are responsible for ensuring resources are used efficiently and effectively so that clients get high ROI results, experience quality support, budgets are set and met, and expectations are met or exceeded. They also provide strategic partnership expertise to the client and can collaborate with other Strategists with subject matter expertise when needed.

Our clients are dynamic small businesses and emerging startups reaching pivotal stages in their growth journey. They choose us because of our expertise and value/respect our advice on what will make the most impact. Most of our clients work with us long-term in ongoing engagements, but we also do project based work.

If they have team members, we help ensure they are set up for success by building out solid operational infrastructure and management best practices. We also can function as an integrated member of their team in a wide range of execution based support.

While we want clients to feel that we are a part of their team, we still maintain our freedom and we manage our own work. We care about providing a high quality standard of work, and we also care about providing a great working relationship with our clients. (More about “working with us”)

Due to the custom nature of our work, no client / situation / week is the same. For those who love to be challenged, there’s always interesting work to keep you engaged and learning!

Our team members have a diverse range of expertise (anything and everything to run a small business!), which could include:

• Systems, tech migrations, digital tech tool set up, automations, databases, and nerdy optimizations.

• Processes, workflows, SOPs, documentation, and all that goes into establishing infrastructure for lean small businesses.

• Administrative tasks, research, organizing files, invoicing, scheduling, and inbox mgmt.

• Project management, project briefs, scoping, timelines, planning, and oversight.

• Strategic planning, goal setting, KPIs/metrics, milestones, annual/quarterly/monthly OKRs.

• Advising clients to identify gaps on their team, clarify who they need to hire, and advise on hiring campaigns for how to hire them. (We have a unique methodology for this!)

• People Operations, HR, payroll, company structures, team building, and culture.

• Team onboarding, performance reviews, accountability, and team management.

• Leadership development, delegation, empowering teams, and business coaching.

• Online businesses, course/program development, community building, funnels, and launches.

• The operations to support sales and marketing, such as: martech, posting content, client onboarding, CRMs, and customer support/success.

• Distributed, remote work and self-management.

• DEIB principles and best practices.

Bonus points if someone has multiple areas of interest. Mega bonus if someone has multiple areas of interest AND experience AND they love what we do AND they can keep up with high performers. We are a team of proudly passionate expert generalists. We celebrate and encourage those who have unconventional professional backgrounds and career paths.

We believe that a diverse set of backgrounds and experiences enrich our team and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our team.

We highly encourage candidates who are LGBTQIA2S+, BIPOC, neurodiverse, disabled, from rural areas, and other communities.

Skills That Will Enable You To Thrive:

• You learn quickly, like, really quickly. You can grok a client's business, projects, and tech tools with a minimal amount of context and details.

• You excel at balancing being thorough and efficient in a 100% remote work environment with multiple clients/projects at various stages.

• You are highly skilled at self-management. You've developed your personal organization workflows so that you meet deadlines while still being flexible for emergent re-prioritization.

• You are reliable and ensure others always know what you are doing, by when, and proactively follow-up about action items you are waiting on.

• You take pride in refining your communication so it is clear and concise, both written and verbal, and especially the ability to speak client-friendly language that makes them feel safe and supported.

• You have a strong internal drive to exceed expectations, self-resource, and take initiative.

• You value collaboration and are discerning about when to reach out for support and ask questions.

• You are dedicated to high-quality excellence, love to receive and give feedback, and have intentionally developed your emotional maturity to not take things personally.

• You appreciate personal development, are committed to diversity, equity, inclusion, and belonging, and are passionate about your own growth.

• You are detail oriented. Still paying attention? Put the secret code “I have found my peeps” in the 2nd to last application question - "Is there anything else that you want to tell us?"

• You are quick to pick up new tech and tools. We work in a variety of online tools and are always learning new ones for our clients. You will need to be able to fully utilize our core tech tools, including: ClickUp, Google Drive, TMetric, LastPass, Slack, Canva, and many more. And, learn client tech in 1-2 hrs.

• You have a reliable computer and internet connection and can use video conferencing services such as Zoom.

Why It's Awesome To Join Our Team

1) Work virtually from anywhere! We are remote first and always will be. While we do work within primarily Eastern Standard Zone business hours, most of what we do doesn’t have set hours.

2) You’ll work with extraordinary people. Everyone on our team has unique superpowers that are well honed in different areas. If you like working with organized, passionate, responsible, communicative, talented, accountable, creative, generous, fun, and ambitious people… that’s us.

3) We are ALL about mentorship! We mentor clients, everyone gets mentorship, and we mentor each other. We have 1:1 mentorship, internal team trainings, co-working, and a constantly growing resource library.

4) We care about people, empowerment, inclusion, wellbeing, and we implement this in our client services and internal team. If that’s appealing to you - and you care too - you’ll be able to have a direct meaningful impact!

5) We have a high bar for excellence, execution, efficiency, results, and integrity. If you’re dedicated to detail-oriented quality, you’ll succeed here fast.

Magical Teams is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We highly encourage candidates who are LGBTQIA2S+, BIPOC, neurodiverse, disabled, from rural areas, and other communities.

IMPORTANT: We take the time to read each and every application submitted. We request thoughtful responses to ALL of the application questions in order to be considered for proceeding forward in our process.