Supervisor Attractions

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Purpose:

• As an Attractions Supervisor, in partnership with the Attractions Manager and Assistant Manager, you will be responsible for the growth and development of the Lead team, while maintaining strategic, financial, and daily operational plans that support overall Guest and Team Member satisfaction for the attraction.

Job Summary:

• Responsible for the growth and development of Leads.
• Supervises the daily operation of the attraction in a Duty Management capacity.
• Maintains a strong focus on safety and positive internal and external Guest service.
• Maintains operational efficiency of the attraction during park hours and seasonal/special events, including assisting management in developing plans for high efficiency and low wait times through active participation in managing Guest flow experience.
• Helps ensure the artistic and thematic integrity of the attraction.
• Supports the Scheduling department by reviewing Team Member schedules weekly.
• Ensures the department understands and follows all company policies and procedures.
• Manages crisis situations, including Guest and Team Member medical/emergency incidents.
• Investigates incidents, including Team Member and Guest complaints.
• Advocates for active participation in all safety programs, including forming partnerships with the Environmental Health and Safety group.
• Supports Team Member and Guest satisfaction programs and ensure staff understands their importance. 
• Ensures collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.

Qualifications/Requirements:

• Minimum 2 years of operations management experience in the theme park or hospitality industry, including Guest service experience (preferred).
• Must be available to work weekends, holidays, and nights as required.
• Must have excellent written and verbal communication skills.
• Must be proficiency in Microsoft programs such as Word and Excel.

Desired Characteristics:

• Bachelor’s degree in Business, Operations, or Hospitality is highly preferred.
• Proven ability to work well under pressure, meet tight deadlines, and manage multiple projects simultaneously.
• Excellent communication skills.
• Experience managing in a union environment.
• Strong interpersonal and analytical skills.
• Proactive thinker and self-starter.
• Strong Guest service experience with conflict resolution skills.
• Theme Park experience is highly preferred.
• Ability to prioritize workload and multi-task in a fast-paced environment.
• Demonstrates sound judgment and independent thinking, as well as the ability to troubleshoot and problem-solve in real time.
• Detail-oriented and organized, with the ability to work seamlessly within a broader team to achieve desired results.

Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $27.00 - $30.00

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].