Chief Operating Officer (COO)
Who We Are:
At ShopFix Academy, we’re on a mission to transform independent auto repair shops across North America. Through coaching, training, and business systems, we empower shop owners to scale their businesses and reclaim their lives. Our team is passionate, entrepreneurial, and committed to making a difference. Now, we’re looking for a strategic operational leader who shares that same drive to scale impact and build high-performing teams.
About the Role:
We are seeking a dynamic Chief Operating Officer (COO) to lead and optimize our day-to-day operations across Product Management, Product Development, Client Success, IT/Tech, HR, and Event Production. The COO will translate our vision into operational reality, build scalable systems, develop Director-level leaders, and ensure operational excellence while maintaining our culture. This is a high-impact role where you will directly shape the growth, efficiency, and performance of the organization.
- Executive Leadership: Lead, mentor, and develop Director-level leaders; foster a high-performance leadership culture aligned with organizational values.
- Operational Oversight: Ensure operational excellence across all functional areas, including product strategy, development, client success, technology, HR, and events.
- Strategic Planning: Partner with CEO and executive team to translate vision into actionable operational plans with measurable outcomes.
- Infrastructure & Systems: Build scalable processes, standard operating procedures, and data-driven decision-making frameworks across the organization.
- People & Culture: Oversee organizational design, succession planning, and talent development while strengthening culture and values alignment.
- Financial Management: Partner with CFO to manage budgets, drive operational efficiency, optimize revenue, and ensure accountability for functional performance.
- Change & Transformation: Lead organizational change initiatives and ensure successful adoption of new systems, processes, and structures.
- 7-10+ years of progressive operational leadership, including 5+ years leading Director-level leaders
- Proven track record of scaling organizations, building high-performing teams, and developing operational systems
- Strong financial acumen, including budget management and revenue/EBITDA optimization
- Exceptional leadership, communication, and people-management skills
- Strategic, data-driven, and highly accountable with a bias for execution
- Comfortable with ambiguity, rapid growth, and organizational transformation
- MBA or relevant graduate degree (or equivalent experience)
- Experience with operating frameworks like EOS, Traction, or Scaling Up
- Background in product management, membership/subscription models, or customer success operations
- Proficiency with collaboration/project management tools (Google Workspace, Slack, Asana, etc.)
- Experience with CRM and business intelligence platforms
- Ability to evaluate, implement, and optimize technology solutions
- Free access to all ShopFix coaching programs and events
- A purpose-driven culture that celebrates innovation and impact
- Opportunities for growth and advancement – we love seeing our team members succeed!
- Health, dental, and vision insurance
- 401(k) with company match
- Christmas club program with company match
- Company-paid life insurance and long-term disability
- Short-term disability
- Critical illness and accident coverage
- Employee Assistance Program
- Paid time off
- Paid holidays
Shop Fix Academy is proud to be an Equal Opportunity Employer and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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