Assistant Supervisor - job 1 of 5

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. *
**This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. **
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

As Assistant Supervisor, the prospective candidate will be responsible for the following tasks:

- Serve as acting supervisor in the absence of the Intake Supervisor;
- Assist the Supervisor in coordinating projects and daily unit operations;
- Support implementation of new laws, policies, and procedures as directed;
- Collaborate with relevant parties to troubleshoot system issues, test system changes, and promote use of online licensing services;
- Monitor team performance, assign and review tasks, provide support across all areas of staff work, and proactively report and resolve issues;
- Process and monitor license applications and related documents received in person, online, and by mail;
- Ensure accuracy and compliance with policies through regular quality checks and follow-ups;
- Handle routine payment processing and related math calculations;
- Provide high-volume customer service in person, online, and by phone;
- Coordinate with internal teams and external partners to support efficient application processing;
- Provide backup support to Licensing team members as needed;
- Adhere to all division and agency policies and procedures; and
- Complete all assigned licensing tasks.

CLERICAL ASSOCIATE - 10251

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.