General Manager, Physician RCM

Strategic and results-driven General Manager with a proven track record of building high-performing teams, driving strong P&L performance, improving customer satisfaction and retention, and fostering key partner program relationships. Combines operational excellence with a customer-centric approach to deliver sustainable growth and competitive advantage.

This is a full-time, exempt position reporting to our Chief Operating Officer (COO).

What You Will Do

• Strategic Planning/Execution & Financial Management
  • Partner with COO to build out a new business unit focused on providing a full suite of RCM services to a large multi-specialty, multi-site provider group providing care to SNFs across the country.
  • Partner with CTO to establish the required technical and reporting/analytics infrastructure required to scale
  • Own and deliver on the agreed-upon P&L targets. Oversee budgeting, financial planning and cost control processes to ensure the BU’s financial health and profitability, with a specific emphasis on optimizing SNF operations and revenue streams.
  • Develop and execute strategic plans to achieve the desired business goals, aligning to company initiatives.
  • Provide regular financial and operational updates and performance reports to the senior leadership team via Monthly Operating Reviews and other means.
• Revenue Cycle Management Operations
  • Oversee day-to-day RCM operations to ensure the BU is running smoothly and delivering the desired financial, customer and employee engagement results
  • Maintain internal performance reporting and dashboards and analyze metrics, trends and the competitive landscape to identify opportunities for growth and margin expansion.
  • Develop and implement operational processes to increase productivity, reduce costs and improve overall BU performance.
  • Continuously identify areas for process improvements and opportunities to scale the business unit and implement changes to enhance overall performance.
  • Partner with the RCM leadership to manage BPO partnerships and assure the partner’s operations consistently achieve the agreed-upon performance targets.
• People Management
  • Build a high-performing customer operations and account management team
  • Establish the structure, roles, and responsibilities for the Account Management team within the business unit.
  • Attract, retain, and develop a high-performing Account Management team.
  • Define success metrics, create training programs, and implement processes to drive consistent client engagement, retention, and revenue growth.
  • Foster a culture of high performance and continuous improvement within the named business unit.
  • Identify and develop top talent and next-level leaders
  • Partner with Human Resources to identify and execute employee engagement programs
• Customer Satisfaction & Relationship Management
  • Ensure that customer service and satisfaction are at the forefront of all business activities.
  • Identify and execute programs to mitigate customer churn risk
  • Support the team with addressing and resolving customer issues and service gaps
  • Build and maintain strong relationships with key clients to support business growth
• Sales & Marketing
  • Collaborate with sales and marketing to develop and implement strategies that enhance brand awareness and attract new customers
  • Coordinate with sales team to drive growth and provide expertise where necessary
  • Provide other support to sales opportunities, e.g., subject matter expertise, price modeling, margin analyses, contract review and edits, etc.