Solutions Engineer & Partnerships

Role Overview

UN/COMMON is looking for a Solutions Engineer & Partnerships Lead who thrives at the intersection of sales strategy, technical expertise, and commercial innovation. This role is built for a proactive, client-facing problem solver who loves the art of identifying needs, crafting revenue-driving solutions, and guiding prospects through the sales pipeline with clarity and conviction.

As part of our Sales Team, you’ll be responsible for leading discovery, shaping solutions, and building proposals that help mid-market brands launch, optimize, or replatform on Shopify Plus. You’ll collaborate closely with leadership during pitches, partner with delivery teams to ensure seamless handoffs, and remain connected through project execution to ensure consistency and client satisfaction.

You’re a great fit for this role if...

• Your area of expertise is crafting end-to-end solutions for CRO and Site Build opportunities. You understand how brands convert, how tech stacks scale, and how architecture supports sustainable growth on Shopify Plus.
• You take great pride in turning business challenges into elegant, revenue-driving solutions by balancing technical depth, strategic clarity, and client experience.
• You love sales and chasing wins. You thrive on uncovering opportunity, shaping the right solution, and seeing the deal move from spark to signature. You’re persuasive, curious, and confident in your ability to connect dots others might miss.
• You’re curious and excited about the next wave of eCommerce. You see the rise of Agentic Commerce as a transformative shift in how brands sell and scale online, and you want to be part of shaping that evolution.

This is a high-impact, strategic role reporting to the CEO, open to candidates across North America.

Main Responsibilities

1. Lead Management & Solution Development

• Own the lead pipeline for CRO and Build opportunities, guiding prospects from first discovery through contract execution with clear communication, technical credibility, and consultative insight.
• Conduct deep business and technical discovery to uncover client goals, challenges, and success metrics that inform solution design.
• Develop scopes, estimates, and proposals that balance commercial opportunity with technical feasibility, showcasing clear ROI and strategic value.
• Partner with the CEO to craft and deliver compelling presentations and solution narratives that drive alignment and build client confidence.
• Prepare sales enablement materials (discovery briefs, actionable plans, TCO analyses, proposals) to support a frictionless sales process.
• Collaborate with delivery teams to ensure smooth onboarding, accurate handoffs, and continuity from sales through execution.
• Maintain strong, proactive relationships with prospects and clients, ensuring every touchpoint reflects UN/COMMON’s high-touch, partnership-driven approach.

2. Technical Architecture & Scoping

• Lead technical discovery and recommend best-fit solutions for Shopify Plus replatforms, redesigns, and conversion optimization initiatives.
• Conduct CRO and UX audits to uncover growth opportunities and translate findings into actionable strategies supported by data.
• Architect end-to-end eCommerce solutions, encompassing front-end experience, back-end systems, integrations, and partner technologies, with an eye toward scalability, performance, and long-term ROI.
• Evaluate and select technology stacks and frameworks that enhance functionality while maintaining cost-effectiveness and security.
• Prepare detailed Total Cost of Ownership (TCO) analyses and solution documentation to support client decision-making.
• Partner with Shopify Plus and internal delivery leads to validate feasibility, ensure alignment, and create a smooth transition from sales to execution.
• Stay engaged post-sale to uphold solution integrity and provide continuity throughout the client lifecycle.

3. Partnerships & Ecosystem Growth

• Build, manage, and activate partnerships across the Shopify Plus ecosystem, including technology vendors, integration partners, and co-marketing allies.
• Identify the right partner solutions to solve client challenges related to CRO, personalization, analytics, performance, or AI tools.
• Collaborate with partners on co-selling, lead sharing, and R&D efforts that expand opportunity pipelines.
• Track, report, and drive partnership-generated revenue and strategic impact.

4. Research & Development: The Next Era of Commerce

• Contribute to UN/COMMON’s innovation efforts by researching, testing, and evaluating emerging eCommerce technologies that enhance how we serve our clients.
• Collaborate with leadership and delivery teams to identify areas where new tools, frameworks, or methodologies can elevate performance, efficiency, or creativity.
• Stay informed on advancements in CRO, personalization, UX, automation, and AI, translating insights into practical recommendations and pilot opportunities.
• Engage with the broader eCommerce community by attending events, conferences, and workshops to gather insights and represent UN/COMMON’s forward-thinking perspective.
• Build relationships with industry peers, technology partners, and subject-matter experts, bringing valuable perspectives and opportunities into our ecosystem.
• Participate in the exploration of Agentic Commerce to understand how intelligent systems are reshaping digital buying behavior and influencing the next generation of eCommerce strategy.
• Support internal enablement initiatives that strengthen our service offerings, improve client experiences, and position UN/COMMON at the front edge of innovation.

5. Work Environment & Logistics

• This is a full-time, exempt position that is fully remote and open to candidates across North America. Standard business hours are observed, with flexibility to collaborate across time zones (primarily Eastern Standard Time).
• Occasional travel, approximately 5% - 10% annually, may be required for client presentations, partner events, or industry conferences. The selection process includes a video interview screening, followed by role-specific discussions and a final leadership conversation.

• 5+ years of experience in solutions engineering, eCommerce consulting, or technical pre-sales, ideally within an agency or Shopify Plus ecosystem.
• Proven ability to scope and architect complex site builds, redesigns, and replatforms, integrating CRO, UX, and performance optimization strategies.

• Strong understanding of Shopify Plus architecture, and familiarity with other eCommerce platforms such as BigCommerce, Magento, and Salesforce Commerce Cloud.
• Deep fluency in conversion strategy, data interpretation, and experience optimization (you understand the full journey from visitor to loyal customer).
• Comfortable owning a sales pipeline, guiding leads through discovery, qualification, and solution development, with measurable impact on deal velocity and close rate.
• Excellent communicator and relationship-builder, able to translate technical insights into clear business value for executives and non-technical stakeholders.
• Highly collaborative, working seamlessly across Sales, Delivery, and Partner teams to ensure solutions are both visionary and executable.
• Curious, entrepreneurial, and adaptable; eager to experiment, learn, and stay ahead of what’s next in Agentic Commerce and emerging eCommerce technologies.
• Experience engaging with the eCommerce community (attending conferences, nurturing partner relationships, and contributing to thought leadership initiatives).
• Proficient in HubSpot or Salesforce, and comfortable with tools for partner management, solution documentation, and reporting.
• Loves sales, motivated by momentum, energized by people, and proud to see clients succeed through the solutions you help bring to life.

Base Salary: $110,000 USD

Bonus & Commission Eligibility: This role is eligible for performance-based bonus and commission incentives tied to sales and partnership success.

Benefits: UN/COMMON offers competitive benefits including health coverage, paid time off, and opportunities for professional development.

The selection process includes a video interview screening, followed by role-specific discussions and a final leadership conversation.

UN/COMMON is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where all employees can thrive and bring their full selves to work.

UN/COMMON has been recognized by Inc. Magazine as one of the fastest-growing private companies in America, a reflection of our people-driven approach to growth, innovation, and excellence.

Recruiting agencies are not authorized to submit candidates for this role. UN/COMMON does not accept unsolicited resumes or candidate submissions from agencies.