Sr. Records Assistant

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Hybrid

Under the supervision of the Sr. Associate Director, the Sr. Records Assistant is responsible for delivering a high-quality customer service experience to potential applicants, current applicants, and newly admitted students and their families. In addition, this person will be responsible for reviewing, sorting, classifying, maintaining, and archiving documents, data, test scores, and other sensitive information related to a student’s official enrollment records using the University’s student information systems, including Slate, PeopleSoft/CaneLink, PowerFAIDS, and OnBase.

Primary Duties and Responsibilities:

• Manages on-site mail operations, the My Documents Inbox, Batch Acquire, and Dynamic Forms. Ensure all aspects of in-person mail operations and document submission are handled efficiently, including retrieval, review, proper indexing, and retention of documents.
• Hires, onboards, and trains student workers for on-site operations each admission cycle, including summer and holiday breaks.
• Oversees the initial final high school transcript review process.
• Serve as a primary contact via phone and email for student and parent questions and concerns related to student applications and records and serve as the liaison for student records to other University departments.
• Load and index all documents and files related to undergraduate student records and ensure that the appropriate checklists are satisfied.
• Ensures that student records are kept secure and confidential and are accurately recorded in the University’s student information system(s).
• Understands and communicates important concepts related to records management and utilizes a practical approach for ensuring that student records are accurately maintained.
• Regularly review and manage mismatched records in Slate, manage test scores, and process change requests from EM functional personnel.
• Generates queries, reviews, and analyzes results to troubleshoot data discrepancies and ensure student record data is accurate and complete.
• Addresses student and parent questions and concerns related to student applications and records and serve as a liaison for student records to other University departments.
• Other duties as assigned.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Supervises: Yes

Budget responsibilities: No

Minimum Qualifications:

Education and Experience Requirements (Essential Requirements):

• High school diploma required. Post-secondary education preferred.
• Three (3) years of relevant work experience managing records, preferably in a higher education or corporate setting.
• Any appropriate combination of relevant education and work experience will be considered.

Knowledge, Skills, and Abilities:

• Knowledge of records management concepts is important for this position.
• Strong attention to detail and ability to manage multiple projects and tasks simultaneously is required.
• Excellent oral and written communication skills and ability to provide excellent customer service to students, parents, and administrators.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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