Hotel Operations Director

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

ESSENTIAL FUNCTIONS

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

Financial/Operations:

• Manage all financial operating expenses; budget, P&L, labor costs, controllable expenses, and cost of goods.
• Maximize daily sales and effectively manage costs and labor.
• Lead all aspects of the operation: staffing, training, team member relations, repair and maintenance, cleanliness, organization, service timing, quality product, and administration.
• Work with respective areas to develop annual plans and budgets for operations.
• Responsible for ensuring all outlets have the highest standards for safety and sanitation.
• Conduct periodic outlet performance audits; providing feedback on quality and consistency of service standards.

Guest Service:

• Ultimately responsible for all aspects of the guest visit and the quality of experience that the team delivers to the guest, i.e. product, timing, service.  This includes, communicating with team members and leaders on guest feedback and resolving issues directly with guests. 
• Responsible to take proactive approach to guest relations, i.e. time spent on floor interacting with guests.
• Empower leaders and team members to deliver Magical and Memorable Moments.
• Ensures the highest level of quality and standards.

Human Resources:

• Ensure team member engagement is maintained at a high level
• Lead all aspects of team member relations including, but not limited to, hiring, coaching, recognizing, and evaluating team members and leaders.
• Provide ongoing direct and honest feedback to team members regarding individual performance.
• Establishes operational guidelines for the recruitment and retention of outlet team members.

These skills and abilities are typically acquired through a Bachelor’s Degree in Business Management or Hospitality and at least 10 years management experience in a hotel operations role, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position. Prior experience in managing a 700+ room operation in a hotel/casino environment highly preferred.

• Thorough knowledge of front desk, guest service, concierge, valet, and bell desk operations; as well as housekeeping and laundry operations.
• Ability to train, mentor, and develop teams.
• Ability to manage and compel groups of team members to perform at their highest levels.
• Ability to lead though influence and obtain support from direct reports, peers, or supervisors in order to accomplish a task or goal.
• Ability to analyze and interpret data/information.
• Must be able to demonstrate excellent verbal and written communications skills
• Must have excellent organizational skills and be able to complete several ongoing activities, projects, or assignments to meet deadlines.
• Ability to demonstrate a high level of energy and enthusiasm.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions.

Must successfully pass background check.

Must successfully pass an alcohol and drug screening.

Must be at least 21 years of age.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.