Global Relationship Manager

This position is responsible for managing the overall customer relationship and acting as primary contact for all Fund Services Clients to facilitate the process of delivering service to the clients from all UMB operating units. Key Functions: Act as the lead communicator to clients regarding strategic/business items and issue resolution Prepare and track annual client relationship plans; ascertain and document clients' satisfaction level with UMB's service Work with sales team to build rapport with prospects to facilitate a streamlined transition when they become clients Oversee fee negotiations Lead client on boarding process Conduct team meetings with clients Manage ongoing client projects ensuring agreed upon time frames are met Keep senior UMBFS management apprised of client status so that UMB has a strong understanding of the clients' situation at all times Provide a channel for UMBFS team members to go to with issues and questions Deliver daily reports and analysis where necessary, oversee monthly billing and managing contract renewal process Identify and pursue cross sell and referral opportunities and training team members in effective client service Bachelor's Degree. Five years managing client relationships in the financial services industry. Proven ability to establish and maintain strong client relationships Strong strategic planning and problem resolution skills Demonstrated competencies in: Customer orientation Collaborative influence Internal partnering Initiative Emotional presence Team Leadership

Compensation Range:

The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

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