Fast Facts

Join a global leader in nursing and health education as an Enterprise Business Development Representative, playing a key role in customer support and satisfaction in a remote position.

Responsibilities: Maintain customer accounts and ensure exceptional support by collaborating across teams for contract negotiation, billing accuracy, and enhancing customer experience.

Skills: Excellent communication skills, strong relationship-building abilities, proficiency in CRM software, and detail-oriented approach are essential for this role.

Qualifications: Proven experience in customer success or enterprise sales support along with strong organizational skills and the ability to manage multiple priorities are preferred.

Location: Remote position based in Florida, USA.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $50,000 - $80,000.

Enterprise Business Development Representative

Are you passionate about supporting customers and delivering excellent service?

Are you a highly organized professional with a keen eye for detail?

About our Team

We are a global leader in nursing and health education, dedicated to preparing Nurses and Allied Health professionals for successful careers. We provide world-class content, innovative learning tools, and analytics to improve educational outcomes and help students prepare for the future. We build strong relationships with our customers to understand their needs and provide solutions that deliver successful results.

About the Role

As an Enterprise Business Development Representative, you will play a vital role in supporting our enterprise customers, sales team, and Customer Success Managers. Your responsibilities will include ensuring exceptional support and resources for existing customers, facilitating a seamless contract and billing process, and collaborating across teams to guarantee timely quotes, accurate billing, and overall customer satisfaction.

Key Responsibilities:

• Maintaining customer accounts in Salesforce to ensure accurate information.
• Collaborating with sales reps and legal teams to expedite contract negotiations and secure necessary approvals.
• Coordinating with relevant departments to ensure quotes are generated and delivered to customers promptly.
• Ensuring billing accuracy and timeliness by confirming key invoice details with customers before the scheduled billing date.
• Facilitating communication and collaboration across departments to enhance the customer experience.
• Providing support and expertise for special initiatives across the broader team.

Requirements:

• Have excellent written, verbal, and presentation skills, including the ability to communicate complex content to a range of audiences.
• Possess strong relationship-building skills with customers and internal teams to understand future needs and requirements.
• Demonstrate proficiency in IT skills and the ability to learn new technology quickly.
• Motivated self-starter with a positive attitude and a customer-focused approach.
• Be a team player who enjoys collaborating and solving problems with others.
• Have proven experience in customer success, account management, or enterprise sales support.
• Possess strong organizational skills with the ability to manage multiple priorities.
• Be proficient in CRM software and billing systems.
• Be detail-oriented with a strong focus on accuracy.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. WE offer flexible to help you fit everything in and work when you are the most productive

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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