POS Support Specialist

Pay: $19 per hour

Shift times: Tuesday-Saturday: 6:00am - 3:00pm

Job Details:

• Provide Remote support, via phone queues and live chat assistance, to all applications used to facilitate rental transactions and daily functions of U-Haul field and internal personnel.

• Troubleshoot U-Haul owned and maintained peripherals, ie: printers, cash drawers, mobile devices, computer workstations, credit card payment terminals, modems, routers, switches, etc.

• Identify software discrepancies and report to development teams for resolution.

• Research issues and assist in swift incidence and response scenarios.

• Tier 1 issue troubleshooting and resolution with full documentation and escalation as applicable.

• Trace possible network issues that impede the proper function of the software and escalate as appropriate.

• Identify Voice and VoIP issues and resolve or escalate as appropriate.

• Assist with resetting, and troubleshoot User softphone equipment.

• Build and manage field mobile devices using Meraki

• Work with routers, switches, and modems on a Tier 1 level.

Job Qualifications:

• Fundamental working understanding of basic network functions, ie: Ping, tracert, etc.

• Understanding of IP addresses, and configuration of routers, modems, and switches.

• Support, identify, and resolve operating system and browser issues.

• Troubleshoot multiple mobile devices utilizing U-Haul mobile applications.

• System diagnostics and specifications via command prompt.

• Ticket logging proficiency. Detailed and complete descriptions of issues and resolution.

• Appropriate professionalism and demeanor, including phone and chat etiquette.

• Ability to type quickly and articulate information clearly.

• Understanding of networked equipment and the ability to remotely install, troubleshoot, and resolve peripheral hardware issues.

Job Requirements:

• Fundamental networking knowledge and experience is PREFERRED.

• Knowledge of Center/MCO workstations and peripherals is PREFERRED.

• Experience programming and managing devices through Meraki PREFERRED

• Working knowledge of operating systems and browsers.

• Typing speed minimum of 45 wpm.

• Excellent written and verbal communications skills.

• Well-rounded knowledge of peripherals in a networked environment.

• Knowledge of mobile device and application troubleshooting.