Technical Support Associate - job 1 of 2

Responsibilities

• Provide technical support to the end users. Support may take various forms, including phone conversations, email messages, and virtual interaction.
• Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
• Create and provide training materials.
• Compile monthly metrics to produce to the government.
• Provide support to end users who call into the Helpdesk telephone number. This support will be focused on "first call" resolution meaning that the Technical Support Specialist shall solve end user's issue without escalation.
• Work with the operations Engineers and Application Support Engineers to support the operation and maintenance of all components of the System’s environment.
• Support on-call schedule.
• In-depth applications knowledge of company's products, services and/or systems.
• Operations may be 24/7.

Qualifications

Required Qualifications

• Tier II support experience
• Experience with troubleshooting computer hardware/software and networking systems
• A current/active Top Secret security clearance and the ability to obtain SCI and pass a polygraph
• Associates degree and 4+ years of experience; OR Bachelor’s degree and 2+ years of experience; OR Master’s Degree and 0+ years of experience; OR 6 years with no degree

Desired Qualifications

• Experience with Active Directory 
• Experience with RSA Tokens
• Experience with SharePoint

 

Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$80,000 - $128,000. This represents the typical salary range for this position based on experience and other factors.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.