Technical Support Engineer

Who Are We?

UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually across Canada, from coast to coast, and is rapidly expanding its footprint in the United States. Founded in 2019, UniUni is known for its tech-driven innovation and crowdsourced delivery model, providing fast, economical, and reliable services to local, national, and international e-commerce clients.

What Do We Offer?

At UniUni, we empower our employees with opportunities to achieve their professional goals. We value both lateral growth and vertical advancement, ensuring every role helps you develop your skills, broaden your expertise, and build a fulfilling career. We are looking for passionate professionals ready to work hard, embrace challenges, and enjoy being part of a dynamic, fun team.

• Act as the primary technical contact for Business Development and clients’ technical requirements
• Learn the client facing systems and provide technical support for client integration in a timely manner
• Investigate and troubleshoot client-reported issues, ensuring a smooth and responsive client experience
• Collaborate closely with the product team to handle basic client configuration needs, such as setting up webhooks, verifying tracking events, reviewing shipping labels, and validating shipment data integrity
• Maintain and update client-facing technical documentation and FAQs
• Analyze the problems, and escalate issues when necessary
• Create and maintain the tickets for technical support and solutions
• Ability to provide evening and weekend support remotely
• Assist in the management of client accounts

Qualifications

• A degree in Computer Science, Engineering, or a related field
• 2+ years of experience in software development
• 1+ years of experience in technical support of web applications and REST API
• Good knowledge of relational databases and SQL language
• Good knowledge of REST API and system integration
• Knowledge and experience of AWS CloudWatch a plus
• Experience testing web applications and mobile apps
• Strong troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Ability to multitask; work on multiple service tickets simultaneously
• Ability to work independently and as a team
• Passion for continuous improvement

• Dental, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training program
• Salary range $60,000 to $75,000 CAD