Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity

As an IT Support Manager at Flock Safety, you'll be a dynamic leader dedicated to empowering our organization through technology. You will translate complex technical challenges into seamless user experiences, effectively bridging the gap between technical solutions and business needs. You'll lead a team of IT Support Analysts, fostering their professional growth and ensuring the delivery of exceptional service.

Your role will be crucial in our scaling efforts, requiring a balance between immediate support needs and long-term goals to stay ahead in an ever-evolving tech landscape. Your passion for process improvement and enhancing employee experiences will be vital. You will be organized, resourceful, and committed to establishing IT as a trusted and valued partner across the company. As a “Big Picture” visionary, you will introduce IT Support automation, outsourcing, and transformation opportunities that improve the employee experience and drive efficiency.

The Skillset

• Leadership & Team Management: Proven experience in leading, mentoring, and developing a small team of IT support professionals. Inspire and motivate, and through constructive feedback, fostering a collaborative and high-performing environment.

• Customer-Centric Focus: A commitment to delivering exceptional user experiences and building positive relationships with internal stakeholders. Maintain a proactive, results-driven mindset.

• Technical Acumen: Solid understanding of core IT infrastructure, including:

• Operating Systems: Windows and macOS environments.

• Productivity Suites: Google Workspace (G Suite) Slack, Jira Service Management, and Microsoft O365 administration.

• Hardware: Desktop, laptop, and mobile device support.

• Networking Fundamentals: Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and VPNs.

• SaaS Applications: Experience with managing and supporting various cloud-based applications.

• Access Policies: Identity Access Management (IAM), Okta SSO/SCIM

• Asset Management: familiarity with Antivirus, inventory management, patching, and backup procedures for Mac and Windows.

• Builder Mentality: Exceptional analytical and problem-solving skills with a systematic approach to identifying, prioritizing, and resolving complex IT issues. Ability to troubleshoot effectively and guide your team through challenging scenarios.

• Process Improvement Champion: A strong desire to identify and implement improvements to IT processes, workflows, and tools, enhancing efficiency and the overall employee experience.

• Communication: Excellent verbal and written communication skills. Ability to clearly explain technical concepts to non-technical colleagues, build rapport, and communicate with empathy. Ability to clearly communicate expectations and accountability.

• Resourcefulness & Organization: You're a self-starter who can manage multiple priorities, optimize resources, and maintain detailed documentation. You thrive in a fast-paced environment and can adapt quickly to changing needs.

• Vendor Management: Experience in collaborating with and managing relationships with IT vendors and service providers.

• Curiosity: Continually challenging the status quo, and able to explore what should be changed to best meet rapidly-evolving business needs. Desire to regularly evaluate new technology concepts and innovations.

• Experience: Proven experience (5+ years) in IT support roles, with at least 2+ years in a leadership or managerial capacity.

• Educational Background: A Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

• Complete your initial onboarding, meet your team members, and get acquainted with our company culture and key stakeholders across different departments.

• Begin to familiarize yourself with our current support processes, key systems, and existing documentation.

• Understand IAM, and Okta configurations, assess existing patching and security protocols in place.

• Shadow team members on routine tasks and participate in troubleshooting sessions to understand common issues and resolutions.

The First 60 Days

• Optimize IT Support Processes for Efficiency & User Experience

• Build Support operations reports/dashboards to track team resources and KPIs over time

• Enhance Team Performance & Collaboration

• Strengthen Cross-Departmental Partnerships & Vendor Relationships

90 Days & Beyond

• Develop an IT Support roadmap of prioritized projects to drive automation, improve the employee experience, and scale IT Support for impending growth.

• Implement a roadmap of projects to improve Support operations and optimize for efficiency.

• Have an established method and cadence for tracking, monitoring and reporting KPIs that demonstrate a path of improvement over time.

The Interview Process

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way.

1. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are.

2. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field.

3. The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day.

4. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners.

5. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more.

Salary & Equity

In this role, you’ll receive a starting salary between $120,000-$140,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

The Perks

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.