Remote Support Engineer
This position is Remote, and can be located anywhere in the United States, while providing technical/troubleshooting support via phone, email, chat and engaging field engineers to go to customer sites when needed.
We are looking to add another Remote Support Engineer to the Service Express team on 1st shift (Monday - Friday, 8:00am - 5:00pm ET) in order to help provide call management for service calls outside our office territories as well as monitor and update contracts as our company continues to grow!
To be successful in this role, you must be able to multitask and independently utilize company resources within a fast-paced and changing environment. It’s an opportunity to go above and beyond to meet our customer needs as part of a positive, adaptable, and supportive team.
Here's what this position is all about:
- Provide excellent service to our customers by coordinating parts, technical support, and onsite labor for locations outside our current geographic footprint
- Diagnose technical issues remotely with customers
- Escalate to L2 Technical Support Specialists as needed and remain engaged until completion of service delivery
- Find and evaluate new support vendors to expand our services and geographic reach.
What we are hoping you will bring to the Service Express team:
- Experience effectively troubleshooting server storage (specifically IBM, HP, and Dell data center equipment is ideal)
- Proven ability to work on remote team is preferred
- Excellent communication skills, with the ability to hold professional demeanor in high-pressure, complex situations
- Demonstrated time management and project management skills
- History of contributing to process improvements
We offer you:
- Workplace flexibility that empowers our employees
- Personal growth and advancement opportunities
- PTO available when you start – additional day of PTO for your birthday + PTO volunteer days
- Health insurance with plan options to meet your needs
- 401k with employer match
- Fitness membership reimbursement
- Pay Range: $25-$35/hour
Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.
We process your information in accordance with our Privacy Policy. For European residents, click here to review our fair processing notice.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Technical Support Engineer needed at UniUni to manage client technical support and backend integrations in a dynamic, tech-driven logistics environment.
Experienced Senior Technical Support Analyst needed to lead overnight hybrid operations and enhance call center performance for a retail IT solutions provider.
Virtua Health seeks a detail-oriented part-time Unit Secretary to support Emergency Room operations at Burlington Hospital with clerical and patient record management duties.
Provide expert technical support to clinicians and healthcare staff using Sully.ai’s AI-assisted medical documentation platform in a fast-paced, remote contract role.
Lead multi-institutional financial account management and operational strategy for Adtalem Global Education as the Director of Support Operations.
Experienced Technical Support Engineer needed to deliver expert soldering product support and technical service for AIM Solder's electronics assembly clients in the Southwest US and beyond.
Support and execute end-to-end merchant onboarding and post-launch operations for a climate tech client as a remote Implementations & Support Specialist at Oceans.
Provide technical support and customer service to retail SMB clients at Agilant Solutions, ensuring high-quality issue resolution via phone.
FUJIFILM Healthcare Americas is looking for a detail-oriented Sr. Applications Support Specialist to support and optimize clinical imaging workflows remotely.
Virtua Health is hiring a part-time Unit Secretary for the Emergency Department at Burlington Hospital to manage clerical operations and support nursing staff during the 7pm-7am shift.
Provide clinical and technical support for Abbott's chronic pain therapies as a Clinical Specialist I within a dynamic, global healthcare company.
NinjaTrader seeks an experienced API Support Specialist to deliver expert technical support and facilitate collaboration to enhance their industry-leading trading platform.
Cultivating a culture of growth that empowers our people to achieve their personal, professional and financial goals.
6 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
