Terrain Store Manager

Location

This position is located at 138 Lancaster Ave, Devon, Pennsylvania, 19333 United States

Role Summary

The Store Manager leads the team to drive sales by taking an omni-channel approach to the retail experience. Their goal is to deliver an environment that is engaging and inspiring to the customer while fostering continual team development to create a culture of creativity, collaboration, innovation, and trust.

Role Responsibilities

Customer Experience

• Cultivates a welcoming environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient and personalized 
• Utilizes service indicators and scheduling strategies to empower and reinforce a service and selling culture; motivates key leaders to cultivate customer relationships through styling services and store events
• Leads team to utilize technology to transact in the moment; prioritizes omni services through all channels (MPOS, POS, ISPU) to exceed customer expectations
• Drives a meaningful connection to the community by networking with local businesses and organizations to identify potential opportunities for community engagement and store events

Leadership + Team Management

• Builds productive relationships with members of the store team and brand partners contributing to a culture of strong communication and teamwork; actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones

• Prioritizes team growth by effectively scheduling time allocated to development; champions brand related initiatives such as employee recognition and team-building activities

• Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives

• Engages the team to fuel internal growth; partners with other leaders to facilitate thoughtful and equitable onboarding for all new hires to drive a strong brand, customer and store connection  

Visual + Business Operations

• Oversees and collaborates with the leadership team to plan a strategic approach to daily, weekly, and monthly priorities; actively assesses sales forecasts, staff scheduling, and payroll management and adjusts accordingly  

• Analyzes store business using company reporting tools to identify department and global opportunities for the store, empowers to make strategic, creative, and business-impacting decisions

• Guides and supports the creative process to ensure timely and effective execution of visual merchandising and display priorities

• Ensures product flow processes including shipment and omni operations are prioritized and executed efficiently to positively impact sales and the customer experience

Communication +Relationships

• Leads with a people-first philosophy; protects time for employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported

• Fosters open communication and teamwork to ensure a collaborative environment; responds to all communication in a timely manner and ensures important company information reaches all levels of the team

• Provides store and product insights related to the customer experience and communicates to brand leadership and Home Office partners; participates within company forums through sharing store specific scenarios and ideas

• Educates the team on scheduling expectations while maintaining team availability, requests off, and skill set to ensure scheduling equality and ideal staffing levels

Role Qualifications

• Terrain Brand fan
• 5+ years retail management experience
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $75,000.00/Yr.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.