Inside Sales / Customer Service
SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com
Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you!
We are currently seeking for a high energy individual to join our Customer Service Team to support our outside sales team. Based in Houston, TX, the primary responsibility of the Inside Sales /Customer Service Representative is to provide the highest degree of technical support and respond to inquiries to our customers and Account Managers.
What You'll Do:
Maintain and improve Customer relationships
Address Customers’ needs
Assist & Support Account Managers
Provide accurate product information, pricing and availability in a fast pace environment
Negotiate sale and purchase price
Assist with customer returns
Expedite and route material
Provide product literature
Technical assistance
Upload data on Customer internet portals
Create quotes and sales orders
Assist with pulling inventory and preparing shipments
Follow up with Customers to provide accurate delivery dates and updated order status
Outbound prospecting calls to grow our market and sell value-add services
Update customer information in CRM (Customer Relationship Management) system
Other duties may be required
Why You'll Love Working for Us:
Industry competitive compensation plan
Medical, dental and 401(k)
We also offer tuition reimbursement and training opportunities for talented people with a desire to learn and grow!
What We Need from You:
2+ years of experience and/or a 2-year Associates or Technical degree
Experience in Industrial Distribution or allied industry experience (Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control) is preferred.
Proficient with software programs relating to the customer service positionProficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs
Working experience with Trend is a plus
Strong analytical, mathematical, and mechanical aptitude
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy
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