Senior Product Manager

About SugarCRM

From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential. 

Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day. 

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.

Where do you fit? 

The SugarCRM products group has an immediate opening for a Senior Product Manager. This position will play a key role in defining and executing our sales automation solution. You must be innovative, strategic, tactical, and a strong communicator - both defining vision and driving delivery. You should have a bias towards action.  

**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver,CO location, specifically, working in-office a minimum of 2 days per week.**

• Define and own the long-term product strategy for a major business domain, aligning multi-quarter roadmaps with company objectives and market opportunities. 
• Translate strategic objectives into actionable initiatives, balancing customer value, technical feasibility, and business impact. 
• Drive cross-functional alignment across Product, Engineering, Design, Sales, and Customer Success to ensure coherent delivery of end-to-end solutions. 
• Design, document, and present product requirement documents that include the business cases 
• Analyze market trends and performance drivers to identify new product and growth opportunities 
• Develop and monitor product KPIs and metrics driving the business feedback loop 

• 5+ years of experience in Product Management 
• Proven experience in B2B product management with commercialized software products 
• Experience presenting to executives internally and to customers 
• Demonstrated experience leveraging analytics to define product direction 
• Demonstrated product ownership skills, including backlog management, writing user stories, leading grooming, and facilitating development 
• Strong product management skills, including but not limited to - roadmap, business case, prioritization, negotiation, and obtaining consensus 
• Strong technical knowledge and experience working closely with technical members of team 
• Ability to interact with partners, customers, and staff in a professional and polished manner 
• Experience with agile software development 
• Experience in customer relationship management and customer experience management preferred 
• Willingness to collaborate with international and distributed teams, particularly in European time zones, and to work earlier hours to ensure strong team alignment 

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

·       Excellent healthcare package for you and your family

·       Savings and Investment – 401(k) match

·       Unlimited Paid Time Off

·       Paid Parental Leave

·       Online Legal Services (Rocket Lawyer)

·       Financial Planning Services (Origin)

·       Discounted Pet Insurance (Embrace Pet Insurance)

·       Corporate Benefit Program (Working Advantage).  This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public

·       Health and Wellness Reimbursement Program

·       Travel Discounts

·       Educational Resources - Career & Personal Development Program

·       Employee Referral Bonus Program

·       We are a merit-based company - many opportunities to learn, excel and grow your career!

If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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