Relationship Manager, VP

Job Description

Who we are looking for

This position is a Relationship Manager within the Alternatives segment.  The successful candidate will have responsibility for a number of large State Street strategic clients that are serviced across fund domiciles in North America, EMEA and APAC. The role presents an opportunity to engage with senior executives both internally and at industry leading alternatives managers to help shape and drive State Street’s strategy in servicing a number of strategic clients in North America.
As part of the remit, the Relationship Manager will cultivate a deep understanding of the client’s business and the services provided by State Street, with the objective of optimizing client satisfaction, ensuring that the client experiences an excellent client experience at State Street.  The successful candidate will also be responsible for identifying new business opportunities within their client base.
Individual accountabilities include client & STT strategic alignment, thought leadership, client communication, monitoring satisfaction levels and sharing feedback internally, seeking out strategic revenue opportunities and relationship governance.
The Relationship Manager will collaborate with internal stakeholders in commercial negotiations, and will ensure compliance with contract terms.
Expected leadership behaviors include an ability to contribute to team excellence, excellent collaboration and communication skills, and willingness to drive strategy and engage with the client across its global locations

Why this role is important to us

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute on State Streets strategy. 

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Relationship Manager you will:

• Strengthen and deepen relationships with our clients. Deliver constant monitoring of the client’s perception of the quality of our services (NPS score), partner with business leads to maintain strong focus on client service and requirements.
• Manages assigned client(s) to development of new business and/ or products while retaining existing revenue streams.
• Responsible for achievement of organic, incremental growth, new business committed revenue,  and overall target revenue goals with assigned client(s).
• Prepares account plans and delivers business overviews  to internal stakeholders for assigned client(s) to include but not limited to pipeline, trending, and year over year analysis.
• Maintains all relevant data for their assigned accounts in SF360 CRM including but not limited to account information, contacts, opportunities, meetings, current providers insights, and campaigns.
• Drives cohesive coordination of State Street Services to the client between client delivery, product groups, regional teams, sales staff and the client to deliver our solutions to the client.
• Serves as an escalation point for critical service issues or roadblocks. Shepherds issues through to resolution.
• Assists with client presentation preparation, client meetings, product collaboration, RFPs and sales execution. 
• Develops and reports on client(s) metrics and dashboards. Accountable for meeting assigned KPIs.
• Manages the finalization of Due Diligence Questionnaires for this client when received.
• Partners with the various members of the client operations team to develop synergies, leverage experience and expertise, and improve overall customer results.
• In conjunction with senior internal stakehoders solution service models for unique and bespoke servicing needs.
• Coordinates any required or developmental communications with the client for State Street.
• Serves as the interface for compliance, regulatory, reputational matters between clients and STT.
• In conjunction with onboarding teams ensures client onboarding for new assets and/or risk management activities are conducted with a high degree of client satisfaction.

What we value

These skills will help you succeed in this role

• Excellent verbal and written communication skills
• Excellent interpersonal skills with a proven ability to earn client trust and develop relationships both internal and external.
• Analytical/critical thinking and problem-solving skills.
• Ability to distill, summarize and articulate issues to senior stakeholders.

Education & Preferred Qualifications

• College degree, prefer major in finance/management
• 10-15 years experience in financial services

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.