Client Success Manager, College Pads
Skills
- Strong verbal and written communication
- Excellent relationship-building and interpersonal skills
- Detail-oriented with analytical and problem-solving ability
- Comfortable working independently in a remote environment
- Experience using CRM tools (e.g., Salesforce, HubSpot)
- Ability to manage multiple client interactions and follow-ups
- Customer-focused mindset with a drive for retention and satisfaction
Responsibilities
- Prospect and identify new clients within untapped markets to expand platform reach
- Identify key stakeholders and decision-makers at institutions and property groups
- Schedule and secure meetings for Regional Account Executives
- Lead onboarding and implementation for new clients to ensure successful adoption
- Conduct 30-, 60-, and 90-day check-ins with new clients to monitor progress
- Engage existing clients to support renewals and strengthen long-term partnerships
- Maintain detailed activity and client records in the CRM
- Participate in regular internal meetings, team updates, and 1:1 check-ins
Education
- High school diploma or equivalent required
- Bachelor's degree preferred but not required
Benefits
- Health care coverage
- Paid time off
- Life insurance
- 401(k) plan with company match (for eligible team members)
- Performance-based bonus opportunities
- Remote work flexibility
- Learning and development opportunities
- Supportive, high-performing team culture
Average salary estimate
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