Senior Amazon Account Manager for Ecommerce Agency (US-Based, Remote)

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We are seeking an experienced Amazon Account Manager and Operations Specialist to oversee and optimize the performance of our Amazon Seller Central accounts across multiple marketplaces (US, Canada, UK, and DE). This role is integral to managing our product listings, ensuring account health, and improving logistics and shipment processes. You will also collaborate closely with our PPC team, brand management, and creative services to enhance overall sales performance and customer experience.

Responsibilities:

• Oversee and manage a-to-z Amazon vendor and seller accounts, independently, providing strategic insights and client communication.
• Keep a close eye on account health metrics, promptly addressing issues, and providing timely responses to customer inquiries and feedback.
• Collaborate with team members to ensure smooth operations and address any account-related challenges that may arise.
• Effectively manage cases and troubleshoot any account-related issues that may arise.
• Create and optimise product listings on Amazon/Walmart, focusing on general information, copy, and content, including images and videos.
• Develop appropriate variation groupings and troubleshoot on Amazon/Walmart to ensure seamless operations.
• Analyse sales data, traffic metrics, and customer feedback to identify trends, opportunities, and areas for improvement.
• Prepare regular performance reports and dashboards, optimising product assortment, pricing strategies, and inventory management.
• Utilise Microsoft Office Suite and demonstrate proficiency in frequently used Excel formulas.
• Stay updated on Amazon's/Walmart's policies, algorithms, and best practices to ensure compliance and maximise performance.
• Proactively identify opportunities for process optimisation, automation, and efficiency improvements within the Amazon account management workflow.
  
  As the Ideal Candidate, you should be:

• Reliable.
• Attentive to details.
• Organised.
• Initiative-taker.
• Great communicator.
• Problem-solver.
• Team player.
• Integrative.
• Self-motivated.
• Proactive.

• Proven experience managing Amazon Seller Central accounts, preferably across multiple marketplaces.

• Strong understanding of FBA method;
• Experience in product listing optimization, using tools like Helium10 or similar.
• Solid knowledge of Amazon’s policies and procedures, including Brand Registry and account health.
• Excellent organizational and communication skills, with a keen eye for detail.
• Ability to collaborate with PPC/SEO specialists, creative teams, and external stakeholders to achieve goals.
• English C1 level
• Proven experience with growth strategies for Amazon Accounts;
• Have end-to-end P&L responsibility for a $5 million per year Seller Central or Vendor Central account!! Importantly, this $5 million should have been generated in a single locale
  

Preferred Skills:

• Familiarity with Amazon Vendor Central.
• Familiarity with Amazon Seller Central.
• Work experience at Amazon.
• Experience with Walmart.
• Possessing strong analytical capabilities.
• Experience with third-party Amazon seller tools such as Jungle Scout or Helium 10.

• Less micromanaging, more freedom, more ownership.
• Remote-Work Friendly
• Full-time contractor role with flexible hours, overlapping 2-6 hours with Central US time
• Competitive salary up to 1,500/month