Senior Manager, Ecommerce Business Operations

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.  

Work Your Way:

At Spreetail, we believe in empowering our employees to work in the way that suits them best through our Work Your Way approach. Each team member has the flexibility to choose where they work most effectively each week—whether that's from home, a coffee shop, or the office. While flexibility is key, we also value the power of in-person connection. That’s why we bring our corporate team together in Lincoln each quarter for a week of intentional collaboration, team building, community engagement, and our All-Hands meeting. It’s the best of both worlds: the freedom to work your way, with meaningful opportunities to connect and grow together. Please scroll to the bottom of the job posting to confirm that your state qualifies for the Work Your Way program.

As the Sr. Manager, Business Operations within the newly established Marketplace Fulfillment division at Spreetail, you will play a pivotal role in shaping the operational framework and scaling the business. This strategic leadership position requires a combination of project management prowess, process design expertise, and a deep understanding of technology integration to enhance operational efficiency and support significant business growth. 

• Strategy Execution and Project Management: Lead the project management efforts to execute strategic initiatives effectively. Oversee the planning, implementation, and tracking of specific short-term and long-term projects. 
• Process Design and Implementation: Develop, document, and implement scalable processes and systems. Ensure these processes are clearly understood across the organization through comprehensive documentation and training programs. 
• Technology and Automation Integration: Work closely with the technology team to articulate process needs, enabling the development of software solutions and automation tools that support business scalability. 
• KPIs and Reporting Systems: Define and implement key performance indicators and management systems to measure operational success, identify areas of concern, and drive continuous improvement. 
• Audit and Compliance: Develop and oversee a robust framework for process audits to ensure compliance and efficiency across all operations. 
• Brand Onboarding: Own the end-to-end process of onboarding new brands to the Marketplace Fulfillment platform, ensuring a best-in-class, smooth and efficient experience that meets their expectations and requirements, while getting them quickly transitioned to Spreetail.  

• Deep knowledge and hands-on experience in e-commerce operations. 
• Proven ability to analyze data, identify issues, and implement solutions in a fast-paced environment.
• At least 6 years of experience in a role with significant supply chain operations responsibilities, preferably in e-commerce, 3PL, or a related field. 
• Ability to travel up to 30%. 
• Preferred but not required: experience with cold chain operations and/or consumable product fulfillment operations. Background in logistics, supply chain management, or related operational areas. 
• Preferred but not required: Experience with large, strategic account management.

In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply!

What you can expect from us: 

• We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families. 

• We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.

• We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources. Learn more about our benefits & perks package. 

• We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it.

Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [email protected].

To qualify for Work Your Way, eligible applicants must reside in one of the following states:

Alabama, Alaska, Arizona, Arkansas, Colorado, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, or Wyoming.

Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to [email protected] directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.

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