Assistant Manager, Operations | Full-Time | PeoplesBank Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Assistant Manager, Operations at PeoplesBank Arena supports the daily operations of the facility, focusing on event setups, breakdowns, and overall building readiness. This role works closely with the Operations team to ensure smooth event conversions, thorough pre- and post-event cleanups, and efficient facility maintenance. The Assistant Operations Manager will assist in supervising union staff, both full-time and part-time, and will report directly to the Operations Manager. This hands-on role is essential to the successful execution of events and the efficient operation of the arena.

This role pays an annual salary of $47,500-$57,500

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 19, 2025.

About the Venue

PeoplesBank Arena is also home to the AHL’s Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers. PeoplesBank Arena entertains millions of visitors annually with a variety of concerts, family shows, and ice-skating spectaculars throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Sabrina Carpenter, Andrea Bocelli, Bad Bunny, Nicki Minaj, Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, and many others.

PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

Responsibilities

• Assist in managing event conversions, including the setup and teardown of retractable seating, dashers/plexiglass, basketball flooring, hoops, tables, chairs, and other arena related equipment.
• Support the Operations team in fulfilling event rider specifications and ensuring accurate and timely setups.
• Help oversee post-event clean-ups and ensure the facility is restored to event-ready condition.
• Supervise and direct union and part-time staff during conversions, setups, and daily maintenance tasks.
• Support the implementation of operational procedures related to changeovers, cleaning, and safety.
• Help enforce OSHA standards, workplace safety practices, and building compliance requirements.
• Conduct building walks to identify and report building readiness, general maintenance, or safety issues.
• Assist in all administration work for the Operations department such as payroll, scheduling, disciplinary actions, and other office work as assigned.
• Perform other duties as assigned by the Operations Manager.

Qualifications

• Previous operations or facility management experience preferred; experience in an arena, convention center,
• or public assembly facility is a plus.
• 2-3 years of supervisory or team lead experience preferred.
• Ability to work flexible hours, including overnights, weekends, and holidays.
• Strong interpersonal and communication skills, with the ability to lead and motivate staff.
• Self-motivated with excellent organizational skills and attention to detail.
• Ability to work in a fast-paced, high-pressure environment.
• Familiarity with OSHA requirements and workplace safety programs preferred.
• Ability to perform physical duties such as walking long distances and walking up and down steps.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) preferred

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.