International Payroll Specialist (US)

About Sinch

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. 

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. 

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! 

About the Role

As a rapidly expanding business operating in various regions, we understand the critical role that expertise in international payroll operations plays in our success. We're on the lookout for a Payroll expert who not only has a solid foundation in payroll management but also brings a wealth of experience in navigating the intricacies of international payroll, especially when collaborating with external payroll providers.

In this pivotal role, you will support our APAC payroll team through exciting implementations and ensure that payroll operations run smoothly for around 550 employees. Your ability to adeptly handle different regulatory landscapes, tackle time zone challenges, and work closely with external partners will be vital in upholding the accuracy, compliance, and efficiency of our payroll processes on a global scale.

As an International Payroll Specialist, you will responsible for:

• Processing the end-to-end monthly and semi-monthly payroll cycles for the Group across the United States through third-party providers. This includes meticulous data input, thorough review, and preparation for final approvals, as well as facilitating bank transfers.
• Ensure the maintenance of audit-ready payroll processes by filing authorized payment instructions and supporting calculations, adhering to stringent regulatory requirements.
• Deliver consistent and accurate calculations for various compensation elements including salaries, on-call/overtime, casual hourly pay, and allowances, particularly focusing on new starter and termination payments.
• Uphold compliance with Company benefit and leave policies, promptly escalating any deviations when necessary, while also ensuring adherence to Federal, State, and Local legal payroll requirements across multiple jurisdictions, advising management on necessary actions.
• Collaborate with the Payroll Manager in the calculation and submission of annual Payroll Taxes and Workcover lodgements, taking ownership of all US State tax portals, and liaising with external tax agents when required.
• Foster close collaboration with the wider Finance team to ensure reconciliation of payroll journals and completion of payroll balance sheet reconciliations to effectively track any outstanding amounts or timing differences.
• Work in tandem with HR to ensure synchronization of new starters and leavers, streamlining workflow processes, and addressing any data integrity issues that may arise.
• Enhance and maintain the process for sharing payroll information across payroll, Finance, HR, and FP&A, ensuring the privacy of employee data is rigorously preserved.
• Continuously expand professional and technical knowledge through active participation in educational workshops, staying updated with professional publications, fostering personal networks, and engaging with professional societies to remain at the forefront of industry best practices.
• Ensure efficient handling of the Payroll Inbox, promptly addressing and resolving payroll-related inquiries and requests in accordance with established procedures and service level agreements.

How success will be measured

• Timely Payroll Processing: Ensuring that all employees are paid accurately and on time, minimizing the occurrence of off-cycle payments.
• Accuracy in Payroll: Striving for precision in payroll calculations to reduce the need for adjustments in subsequent pay cycles, thereby ensuring employees are paid correctly.
• Compliance Adherence: Meeting all payroll compliance obligations to avoid late penalties or fines for non-compliance with regulatory requirements.
• Value-added Process Improvement: Implementing process improvements that not only enhance the efficiency and effectiveness of the payroll function but also contribute to overall business operations, generating tangible benefits beyond payroll administration.

What experience/qualities you need to bring with you

• A degree in Accounting or HR is preferred, but not required.
• International Payroll Experience: Minimum 5 years managing end-to-end payroll processes in the United States, with a great understanding of payroll regulations, tax laws, benefits and compliance requirements.
• Experience in Managing Payroll Through External Providers (Preferred): Demonstrated proficiency in overseeing payroll operations through third-party providers is highly advantageous. Candidates with experience in effectively coordinating with external payroll providers to ensure accurate and timely payroll processing will be prioritized.
• Attention to Detail: Meticulous attention to detail is crucial to ensure accurate payroll calculations and adherence to company policies and legal requirements, thereby minimizing errors and the need for adjustments.
• Process Improvement Skills: Ability to identify areas for process improvement within the payroll function and implement solutions that enhance efficiency, accuracy, and compliance. This includes collaborating with cross-functional teams to integrate improvements that benefit other aspects of the business.
• Communication and Collaboration: Strong communication skills are essential for collaborating effectively with internal stakeholders such as the Payroll Manager, Finance team, HR, and external partners like payroll providers and tax agents. This facilitates seamless coordination and ensures alignment across departments.
• Problem-Solving Abilities: The role requires the capacity to address complex payroll issues, resolve discrepancies, and troubleshoot any challenges that may arise during payroll processing or compliance activities.
• Continuous Learning: A commitment to ongoing professional development is necessary to stay updated on changes in payroll regulations, industry best practices, and technological advancements that may impact payroll operations.

Our Values

At Sinch we “Dream Big”, “Win Together”, “Keep it simple” and “Make it Happen”. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

Bring your authentic self to Sinch

Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

If this role isn’t what you’re looking for, please consider other open roles on our career page: Sinch Careers

Our Hiring Process

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.  

We believe in a two-way process and encourage you to ask questions throughout the journey.  If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!