Patient Support Manager
Skills
- Proven people leadership and coaching skills with strong performance management experience
- Operational acumen in high-volume environments (contact center or operations center experience preferred)
- Strong verbal and written communication and ability to influence without formal authority
- Proficiency with Microsoft Excel for reporting and data analysis
- Experience with pharmacy dispensing systems or EMR platforms (Willow, Qs1, RX30 a plus)
- Project management skills with ability to plan and execute new launches
- High integrity and ability to manage confidential health information (PHI)
Responsibilities
- Lead day-to-day operations for patient medication refill administration, inbound patient inquiries, prior authorization and financial assistance support
- Manage and coach supervisors, team leads and Patient Support staff to maintain productivity and quality standards
- Develop and implement workflow standardization and best practices across the Patient Support team
- Coordinate staffing plans, forecasts and coverage to meet productivity and service level targets
- Own escalation management for clinic/hospital service issues and drive action plans with stakeholders
- Partner with training, talent acquisition and leadership to identify hiring, training, and retention strategies
- Support new clinic and service launches by coordinating staffing, documentation, training, and readiness
- Provide performance insights, reporting commentary, and continuous improvement recommendations
- Participate in interviewing, recruiting, and broader talent management activities
- Travel as required (up to ~20%) to support business needs
Education
- Bachelor’s degree preferred (business administration, healthcare-related, or equivalent)
- Relevant healthcare, pharmacy, or operations certifications considered a plus
Benefits
- Remote work flexibility with travel as needed
- Standard employer benefits (medical, dental, vision) — subject to company plan
- Paid time off and paid holidays
- 401(k) retirement plan and company match (where offered)
- Professional development and career progression opportunities
Average salary estimate
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To be the industry leader providing innovative care for the nation’s most complex patient populations.
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