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OT Customer Success Architect

Gravwell is a full‑stack security and observability platform that helps customers turn raw data into actionable insights across IT and OT environments. We are seeking an OT Customer Success Architect to act as the technical backbone for customer success in operational technology contexts—designing, deploying, and optimizing Gravwell solutions, troubleshooting integrations, and enabling customers to operationalize analytics without disrupting critical systems.

Skills

  • Strong Linux fundamentals (processes, networking, filesystems, performance tuning)
  • Scripting for automation and troubleshooting (Bash, Python, Perl)
  • Networking concepts (IPv4/IPv6, TCP/UDP) and OT communication protocols (Modbus, DNP3)
  • Experience with log management/analytics platforms (Gravwell, ELK, Splunk)
  • Familiarity with system logging, data pipelines, and message brokers (Kafka, RabbitMQ)
  • Production troubleshooting in environments where downtime is not an option
  • Excellent written and verbal communication for technical and non-technical audiences
  • Customer-facing and collaborative problem-solving mindset

Responsibilities

  • Design, deploy, and integrate Gravwell within complex OT and IT ecosystems
  • Lead implementation and onboarding engagements with customers, ensuring successful deployments
  • Develop and document custom integrations, data pipelines, and automations tailored to customer needs
  • Collaborate with engineering to test and refine integration modules, sensors, and connectors
  • Create reusable detection logic, queries, and dashboards to accelerate time-to-value
  • Troubleshoot Linux systems, network communications, and application integrations in production
  • Deliver customer training sessions and technical documentation to build self-sufficiency
  • Act as technical advocate during escalations and system performance reviews
  • Contribute customer-driven product feedback and roadmap insights

Education

  • Bachelor’s degree in Computer Science, Engineering, Cybersecurity, or related field preferred or equivalent hands-on experience
  • Relevant certifications (Linux, networking, OT/ICS security) are a plus

Benefits

  • Competitive compensation (base salary $130k–$210k) and benefits
  • Flexible remote-first work with periodic onsite engagements
  • Autonomy to design and deliver impactful customer solutions
  • Collaborative, engineering-driven culture with opportunities to influence product roadmap
  • Professional development and learning opportunities
To read the complete job description, please click on the ‘Apply’ button
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$130,000/yr - $210,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
October 21, 2025
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