Patient Service Representative- Hand Clinic, Full Time
Company Description
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job Description
The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.
Responsibilities:
- Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
- Completes check-in/out functions as directed.
- Confirms and updates patient identification and demographic/insurance information.
- Completes patient registration as needed.
- Obtains patient consents/authorizations.
- Collects co-payments, past due balances and point of service payments.
- Posts payments, process billing information and perform “end of day” cash drawer closing.
- Keeps waiting area clean and comfortable.
- Informs patients of any delays or changes in appointment status.
- Schedules appointments as necessary.
- For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
- May perform other duties as assigned.
Qualifications
Required:
- High school diploma or GED equivalent.
- Zero (0) to two (2) years experience in a customer service position.
Preferred:
- Bachelor's degree.
- Previous experience in a healthcare setting.
- Working knowledge of medical terminology.
- Bilingual.
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Northwestern Medicine is hiring a Patient Access Ops Coordinator to manage staffing, training, scheduling and daily operations that ensure seamless patient registration and access delivery.
Northwestern Medicine is hiring an Ambulatory Nurse Care Coordinator to manage care coordination, patient education, and transition support for ambulatory patients in a hybrid, weekday day-shift role.
Support patients through mental wellness journeys at Serenity Healthcare by educating on treatment options, documenting care details, and ensuring smooth transitions from consultation to treatment in a compassionate clinic environment.
PHIL seeks a pharmacy-focused Prior Authorization Specialist on a 4-month contract to manage electronic prior authorizations, support providers, and help ensure timely patient access to specialty medications.
Modivcare is hiring a Client Service Representative I to manage client inquiries, maintain records, and support ticket resolution across multiple communication channels.
BJ’s Wholesale Club is hiring a Member Experience Supervisor to lead frontline teams, drive membership growth, and uphold GOLD service standards at the Baymeadows club.
Support patient care and clinic operations as a Patient Experience Coordinator at a fast-growing multi-site chiropractic organization focused on community wellness and career growth.
Vantage is hiring a technically-minded Customer Success Manager to onboard, train, and advocate for customers using its cloud cost optimization platform.
Zócalo Health is hiring a Director of Patient Support to lead a remote, bilingual team that drives patient engagement, retention, and best-in-class service across clinical and digital channels.
St. Charles Health System seeks a detail-oriented Patient Access Representative to perform registration, insurance verification, payment collection, and scheduling at its Madras location.
Humata Health seeks a Technical Support Manager to build and lead an AI-driven support team that improves SLA performance and product feedback loops for our B2B health‑tech platform.
Lead Coupa’s Digital Customer Success strategy to scale automated, data-driven engagement programs that boost adoption, renewals, and expansion across enterprise customers.
Lead and develop the Customer Experience Operations team at Westlake to deliver timely, accurate service to global polyethylene customers while driving process improvements and compliance.
Northwestern Medicine is hiring a Patient Access Specialist to manage patient registration, scheduling, and insurance eligibility while delivering outstanding customer service during daytime shifts.
Provide welcoming front-desk hospitality and support for families and guests at St. Jude’s Target House and affiliated locations during weekend morning shifts.
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine. The entities involved in Northwestern Medicine remain separate organizations. Northwestern Medicine is a t...
387 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
