Manager, Panelist Recruiting

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world

Responsible for the management of internal and external recruiting efforts to support all sites (currently Dallas and Phoenix and occasionally New Jersey).

• Manages and oversees the subject recruitment process and a team of recruiting staff at the Dallas, Phoenix and New Jersey sites
• Provides additional thought leadership in support of our goal to develop recruiting as a true core competency
• Provides leadership over the efforts to keep panelist recruitment in house and drive cost effective practices for recruitment
• Partners with operations and scientific teams to understand the needs for selected studies
• Proactively communicates department insights, strategies and needs to complete clinical studies on time or ahead of schedule
• Build, manage and analyze recruiting metrics (departmental, study specific and database specific)
• Regularly articulate metrics and success/areas of challenge to internal and external stakeholders
• Works with internal and external recruiters to maintain a database of viable study subject candidates (within an internally developed tracking system)
• Strategically create and implement initiatives to expand the panelist database
• Leads the effort to determine the appropriate future toolset for tracking study subject candidates
• Independently handle complex problems and determine solutions with limited resources
• Resilient and adaptable in a fast paced environment
• Mentor and coach recruiting team on sales techniques and communication strategies to guide panelists, maintain call control and de-escalate when necessary

LEADERSHIP/SUPERVISORY RESPONSIBILITIES

• Provides guidance and/or leadership to others, including indirect reports, peers, or managers Yes
• Has hiring and terminating responsibilities Yes
• Supervises others Yes
• Number of employees directly reporting - Supervisory; 10-15 Non-Supervisory

EDUCATION AND EXPERIENCE

• Bachelor’s degree or equivalent Required
• Minimum of five-years of relevant managerial experience Required
• Management of off-site staff Preferred
• Minimum of two- years’ experience in sales, communication/telemarketing Preferred
• Clinical research experience Preferred

KNOWLEDGE / SKILLS / ABILITIES

• Excellent written and verbal communication skills
• Excellent advanced problem-solving skills
• Ability to multi-task and interact with internal/external resources
• Attention to detail
• Organizational skills
• Ability to master multiple technology platforms
• Advanced computer skills (Microsoft Office)
• Regular work attendance (as scheduled)

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.