Subscription Product Analytics Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is looking for an outstanding Subscription Product Analytics Manager to join our Subscription & Compliance Analytics team. This position offers the chance to collaborate with product managers, Pricing Strategy, Legal, Platform Engineering, Subscription Management and Pricing Ops to ensure new products are measurable, accurate, transparent, and reproducible, driving revenue growth and improving customer and sales experiences.

In this role you will....

• Collaborate with the NPI (New Product Introduction) team to bring new products to market and support operational process improvements
• Proactively meet with business units to understand both enhancements to existing products and the development of new ones. Act as the use verification approval point
• Advocate for all products to meet standards of Measurability, Accuracy, Transparency, and Reproducibility (MATR)
• Serve as the authority on use verification documentation for new products and product updates Ensure Use Verification Analysts are well-informed prior to product releases
• Work closely with the Pricing Strategy team and participate in stakeholder meetings, particularly on new product introductions, licensing, and usage
• Maintain up-to-date documentation for internal teams and stakeholders
• Train cross-functional teams on best practices related to product use verification, usage rules, and verification processes
• Identify opportunities for process improvements and automation. Design workflows and collaborate with cross-functional teams to develop, test, and implement these improvements

In order to be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Minimum 6-8 years’ experience in data analytics, operations, or similar roles, preferably in the software industry
• Significant experience working with end customers
• Ability to articulate complex concepts in a clear and concise manner
• Solid understanding of cloud application technologies and concepts
• Experience in license compliance, audit, or usage verification

Desired Skills & Experience:

• Strong questioning skills to uncover key details
• Proficiency with BI tools (e.g., Tableau, Power BI, SQL, Snowflake)
• Expertise in creating CPM schedules
• Experience in workflow design, project management, or Agile SDLC
• Experience with SaaS subscription and entitlement frameworks
• Excellent communication and presentation skills
• Strong interpersonal and problem-solving abilities
• Keen attention to detail
• MBA preferred

For positions in this location, we offer a base pay of $121,700 - $213,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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