Global Account Sales Director
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.
What you get to do in this role:
- Provide strategic leadership to clients
- Be the relationship manager between customers and ServiceNow
- Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
- Manage all Executive relationships between ServiceNow and assigned clients
- Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
- Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
- Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
- Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services
Qualifications
To be successful in this role you have:
- 7+ years of experience in client management, and aligning account strategies to revenue opportunities, preferably in the Oil and Gas industry
- 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
- Experience achieving sales targets
- Experience leading virtual or matrixed teams
- Ability to understand broad, macro-level business IT needs for a prospective client
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Travel up to 50% (depending on geography/region)
- Oil and Gas Experience highly preferred in the Texas, Oklahoma, Louisiana, and Arkansas region.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
ServiceNow is hiring a Principal Software Engineer to lead development productivity initiatives—improving CI/CD, integrating AI across the SDLC, and enhancing developer experience at scale.
Represent De Beers London at The Houston Galleria as a customer-focused Brand Ambassador who combines diamond expertise and luxury sales skills to build lasting client relationships and exceed sales targets.
A high-growth company is hiring a Business Development Associate in Dallas to drive new B2B opportunities via high-volume outbound calling and qualified appointment setting.
Spotify’s Backstage team is hiring a Business Development Representative to prospect, qualify, and schedule meetings for enterprise and mid-market customers interested in Spotify Plugins for Backstage.
Provide remote retirement plan guidance and client support while completing training and licensing to advance into a licensed advisor role at Transamerica.
Nielsen is hiring a Director, Deal Desk to lead global commercial program execution, govern discounting and approvals, and coach deal teams to close strategic, high-value contracts.
Lead Hotaling & Co.'s new Food Division to scale Luxardo cherries and adjacent SKUs through brokers, distributors, and key specialty accounts by building strategy, processes, and high-performing partnerships.
Lead territory oncology efforts in Wisconsin by building strategic account plans, engaging oncology care teams, and driving sales performance for AbbVie’s oncology portfolio.
Allergan Aesthetics is hiring an Aesthetic Sales Associate in Austin to support inside-sales growth by managing accounts, delivering virtual training, and handling inbound customer inquiries.
Langfuse seeks a hands-on Solutions Architect in San Francisco to guide technical customers through onboarding, observability, and scaling of LLM applications.
Lead strategy and execution for Lyra's indirect channels—co-sell, reseller, and ecosystem partnerships—to drive partner activation and indirect revenue growth.
Riveron is hiring an experienced OneStream enterprise seller to lead business development for OneStream consulting services, building pipeline and closing multi-million-dollar engagements with corporate and PE-backed finance organizations.
Kustomer is hiring an Enterprise Account Executive (West) to close large enterprise deals and expand adoption of our AI-driven conversational CRM across the Pacific and Mountain time zones.
High-growth ATS vendor seeks a driven Corporate Account Executive in San Francisco to develop and close new enterprise and mid-market customers across industries.
We're on a mission to become the defining enterprise software company of the 21st century.
126 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
