Contracts Manager - job 1 of 5

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role: 

• Review, draft, and negotiate a variety of technology agreements to help finalize deals with third parties and meet product release timelines 
• Update and maintain templates and other related resources
• Maintain the system of records of all contracts ensuring conformance to established guidelines and best practices
• Advise to ensure that use of third-party technology aligns with product and company business processes and policies 
• Review existing strategy and agreements to determine the appropriate renewal strategy 
• Coordinate the day-to-day activities required to deliver a high-quality product on time 

To be successful in this role you have: 

• 7+ years of relevant contracts manager experience in a technology company or in-house legal department
• Ability to interpret, negotiate, and draft legal and business terms and conditions 
• Ability to participate and understand technical discussions and business requirements, from strategic goals to detailed requirements 
• Ability to partner and work with cross functional teams, building meaningful business relationships along the way 
• Strong analytical abilities and business acumen with excellent communication skills
• Self-motivation and ability to work under pressure, being dependable with deliverables and deadlines, and able to multi-task
• Bachelor’s degree; contract management or paralegal certificate a plus

JV20

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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